Operations Manager - Live.Love.Arkansas : Job Details

DescriptionLive.Love Arkansas in Russellville, AR, is seeking an experienced Operations Manager to oversee daily office operations, agent onboarding, compliance, and workflow optimization. In this fast-paced role, you'll support agents and clients while driving process improvement and team development. With a competitive salary of $45,000 plus 1% GCI, you'll have the opportunity to make a significant impact in a growing real estate business. Join us at Live.Love Arkansas and help create a positive, collaborative, and successful team environment.Responsibilities•Oversee and maintain office policies, procedures, and workflows for efficiency and compliance.•Oversee admin staff, delegating tasks and providing mentorship as needed.•Maintain office licenses, board memberships, and MLS accounts to ensure up-to-date compliance.•Manage team phone transferring and ensure proper handling of leads and communication processes.•Manage the onboarding and offboarding process for new agents, including paperwork, system setup, and mentorship assignment.•Provide technical support for office systems, including troubleshooting computer and printer issues.•Manage technology integrations and evaluate new tools to improve team productivity and efficiency.•Train staff and agents on software and platforms such as CRM systems, MLS tools, and marketing systems.•Collaborate on budgets and oversee financial processes to ensure proper expense tracking and reporting.•Manage payroll•Oversee and maintain the leads program, ensuring proper distribution and management of leads.•Compile and analyze monthly reports on lead sources and performance to identify areas for optimization.•Provide support to marketing team•Train agents and staff on systems such as CRM platforms, lead management tools, and industry best practices.•Schedule and manage monthly training sessions to support agent development and team alignment.•Support recruiting efforts by managing communications, facilitating onboarding, and promoting the company's value proposition.•Address and resolve support requests from agents and clients•Provide training and assistance for tools and systems, including lead management platforms, marketing software, and compliance processes.•Serve as a resource for staff and agents to optimize operational workflows and support client needs.Qualifications•3-5 years of experience in real estate office management•Strong detail-oriented skills•Excellent communication skills•Ability to work in a dynamic and fast-paced environment•Competent in US Work Authorization requirements