Operations Manager - Metro Supply Chain : Job Details

Metro Supply Chain is a strategic supply chain solutions partner to some of the world's fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data-driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 19 million square feet operating out of more than 175 sites across North America and Europe with a team of 9,000, it is one of Canada's largest privately owned supply chain solutions companies. Metro Supply Chain is a 2024 winner of the Canada's Best Managed Companies program, recognized for its strategic expertise, culture of innovation and commitment to its people and local communities.

Location: HANOVER INDUSTRIAL ESTATES, HANOVER TOWNSHIP, PENNSYLVANIA, 18706

SUMMARY

The Operations Manager oversees warehousing activities in compliance with space availability, order fulfillment and business plans. Responsible for the overall strategic design and direction of the warehousing operations, Customer Service and Client Relationships, as well as to ensure the training of employees, setting of performance goals, organization of work, and maintenance of a safe, productive and participatory environment.

RESPONSIBILITIES

• Responsible for the success of the operation ensuring adherence to business plans and budgets.
• Oversees warehouse operations, while ensuring established operational procedures are being followed according to company standards to effectively meet/exceed customer requirements.
• Develops and following approval, implements changes to operational systems to improve the flow in customer service, order management and shipping and receiving of customer products on time and undamaged.
• Manages key performance indicators and other related measurements, providing analysis, reporting and recommendations on a timely basis.
• Reviews forecasts, inventory reports, sales order reports, and other available material and devises plans to meet fluctuations in warehousing operation.
• Acts as a liaison between site leaders and customers to keep each informed-on matters of policy procedure and production performance/problems.
• Establishes budgets for the facility and implements necessary controls to keep expenditures within budgetary limitations.
• Provides leadership to facility staff by:
• Hiring, training, developing and scheduling competent staff
• Articulating the goals of the facility and Company including but not limited to health and safety, productivity, housekeeping
• Providing opportunity for success
• Providing feedback and measurement of success
• Manages ongoing relationships and interactions with: customers, vendors and carriers working to assure adherence to contractual agreements.
• Will ensure that employees are trained as necessary. This includes cross-training to ensure efficient skill levels, soft skills training and certification in accordance with company guidelines and government regulations.
• Accountable for the facility safety programs in order to provide a safe workplace for all employees and within the regulations of local, state and federal regulations.
• Accountable for the monitoring, achievement and improving of Performance/Activity Indicators (KPIs & KAIs) pertaining to operational efficiency, quality and safety within the facility.
• Assumes additional related responsibilities as required.

EXPERIENCE

• 10 years distribution experience (some of which is in a 3PL environment) . Prior experience in the logistics industry, including operations management with a concentration in process definition and project management preferred.
• Experience in utilization or management of distribution centers

COMPETENCIES

• Customer Centricity
• Fostering Culture
• Collaboration
• Problem Solving & Decision Making
• Managing Through Change
• Developing Self & Others
• Planning & Results Orientation
• Communication
• Always Improving Mindset
• Business & Financial Savvy

SKILLS

• Exceptional hands-on Warehouse Management System (WMS) knowledge
• Strong interpersonal and communication skills – both written and verbal with the ability to develop relationships at all levels in the organization.
• Thorough knowledge of company equipment
• Service oriented with strong customer interaction skills and commitment.
• Proven leadership ability to build a strong team environment
• Strong analytical skills with an emphasis on financial reports
• Excellent time management and organizational skills.

EDUCATION

• A Bachelor's Degree in business management with a focus on operations management, materials management or combination of education and related experience
• A Designation in logistics management preferred

WHY JOIN US?

• Work in an environment where safety is our first priority
• The opportunity to build a career with a growing company
• Comprehensive benefit package including medical, dental, vision, and short-term disability
• Company sponsored life insurance
• Wellness programs to support your family's well-being
• A 401K Savings Program with a company match
• Company team wear allowance
• Company sponsored social events
• Community volunteering

We are an equal opportunity employer committed to building and fostering a diverse workplace where people feel included and valued. We encourage applications from all qualified individuals.

Where permissible under applicable state and local law, applicants may be subject to pre-employment drug test and background check after receiving a conditional offer of employment.