Operations Manager - Digilock : Job Details

Operations Manager – Supply Chain, Distribution, Sales Operations, and Service

The Operations Manager will oversee the day-to-day operations within the supply chain, distribution, sales order processing, and customer service functions. This role will focus on streamlining processes, ensuring effective collaboration between departments, optimizing operational efficiency, and enhancing service delivery. The ideal candidate will work cross-functionally to improve operational workflows, reduce costs, and increase the overall productivity of the organization.

This role is 100% onsite in our Houston, TX office. Please, no out of the area resumes.

Key Responsibilities:

Supply Chain:

• Manage and optimize end-to-end supply chain operations, including procurement, inventory management, order fulfillment with related entities.
• Monitor stock levels and coordinate replenishment to ensure adequate inventory without overstocking.
• Collaborate with suppliers to ensure timely delivery of goods and services, negotiate contracts, and address any supply chain disruptions.
• Implement and track key performance indicators (KPIs) to measure the effectiveness of supply chain operations.

Distribution:

• Oversee the distribution of goods and services, ensuring accurate and timely delivery to customers.
• Manage relationships with third-party logistics providers and evaluate transportation methods to reduce lead times and transportation costs.
• Streamline processes to enhance the efficiency of warehousing, packing, and shipping.
• Analyze and implement strategies for cost reduction in the distribution network.

Sales Order Processing:

• Support the sales team by aligning operational capabilities with sales objectives, ensuring that resources are allocated efficiently to meet demand.
• Work with order processing team to ensure orders are processed timely and accurately
• Work with the sales department to improve forecasting accuracy and inventory alignment.
• Monitor sales data and market trends to adjust operational strategies to meet customer demand and improve sales performance.
• Implement and maintain systems to track sales orders, provide real-time data to the sales team, and improve lead times.

Customer Service:

• Ensure high levels of customer satisfaction by overseeing service delivery operations, including post-sales support, repairs, and customer inquiries.
• Analyze customer service metrics and identify areas for improvement in service delivery processes.
• Develop and implement best practices for service operations to reduce service turnaround time and improve customer loyalty.
• Train and mentor service team members to ensure consistent and high-quality customer service standards.

Cross-Functional Collaboration:

• Collaborate with other departments, such as marketing, finance, and IT, to align operational objectives with business goals.
• Provide regular reports on performance, challenges, and improvements to senior management.
• Lead initiatives for process improvements across the supply chain, distribution, sales, and service functions.

Leadership & Staff Management:

• Manage, mentor, and develop a team of operations personnel across various functions, ensuring alignment with organizational goals.
• Provide training on best practices and new operational procedures to enhance team performance and operational efficiency.
• Ensure compliance with safety, quality, and regulatory standards within operational functions.

Qualifications:

• Bachelor's degree in Business Administration, Supply Chain Management, Operations Management, or related field.
• 5+ years of experience in operations management with a focus on supply chain, distribution, and service operations.
• Proven experience in managing cross-functional teams and driving operational efficiency.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication, leadership, and interpersonal skills.
• Proficient in the use of enterprise resource planning (ERP) software, supply chain management tools, and Microsoft Office Suite.
• Ability to work in a fast-paced environment and manage multiple priorities effectively.

Preferred Skills:

• Six Sigma or Lean certifications.
• Experience in the global manufacturing supply chain and distribution processes.
• Familiarity with customer relationship management (CRM) systems and sales operation tools.

This role is 100% onsite in our Houston, TX office. Please, no out of the area resumes.

Who We Are:

At Digilock®, we're at the forefront of innovation, design, and manufacturing in personal security solutions. By using best-in-class materials and providing exceptional service, we ensure our customers and their clients have peace of mind, knowing their most important items are secure.

For over 40 years, we've committed to merging technological innovation with unparalleled customer service, offering the finest secure personal storage solutions available. As a growing company, we understand that change is constant, and we embrace it with enthusiasm. This passion for innovation drives us and propels our company forward.

Benefits:

• We provide a competitive salary and benefits package. Highlights of our current benefits package include Medical, Dental/Vision, Long-Term Disability, Life Insurance, 401K Match up to 4%, AFLAC, Wellness Program Reimbursement, PTO, and a generous holiday schedule with pay. We provide food and snacks throughout the week in our fully stocked kitchens/breakrooms and have company outings.