Operations Manager, Multifamily - Southwest Equity Partners : Job Details

About Southwest Equity Partners

Since 2006, Southwest Equity Partners has been connecting tenants with multi-family and commercial properties throughout San Diego, California. Each and every day, we exceed both our resident's and client's expectations by embodying our mission statement and living our core values.

Southwest Equity Partners prides ourselves on building long-term relationships with a people-first attitude. We are committed to delivering an exceptional rental experience for our tenants and giving our investment property owners peace of mind when it comes to the management of their investments.

What Will You Do:

• To assist the Operations Department in the day-to-day management of operational aspects of Southwest Equity Partners' multifamily & mixed-use residential portfolio. The Operations Manager is responsible for assisting with marketing, staff recruiting, property onboarding, training, Appfolio integrations and various projects as assigned.

What Will You Be Responsible For:

• Customer service - Providing superior customer service and communication to our team members and potential & current clients to enhance satisfaction and increase our revenue, reputation and profitability.
• Marketing - Driving revenues with a thorough understanding and analysis of competition and development of creative marketing programs
• Manage partnerships with 3rd-party vendors for marketing and development.
• Assist in the development of creative collateral for properties (photos, website, marketing descriptions, etc).
• Assist with training and new policy rollouts, including the creation of SOP's and training guides.
• Assist with new property intake & onboarding of residents into Appfolio.
• Become a Key Player in the continuous adoption of Appfolio throughout the company.
• Assist in recruitment of employees, including preparation of onboarding documents.
• Compile property inspections and reports as directed by supervisor
• Maintain and create resident files, resident letters, etc.
• Perform market survey studies
• Maintain positive relations with all community vendors.
• Coordinate special projects as requested by supervisor(s).
• Perform any other related duties as required or assigned.
• Perform routine clerical and administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files

What Skills Will Make You Successful:

• Effective communication and customer service skills
• Work involves highly confidential and sensitive information; sound judgement and discretion is imperative
• This position reports to the Director of Operations.
• May work in tandem with Client Services for financial and asset-related projects
• May work in tandem with Resident Services for residential and tenant related projects

What Qualifications Are Required:

• Strong interpersonal skills and the ability to work under time constraints
• Strong project management, analytical and research skills with a demonstrated ability to manage projects from inception through completion
• High school diploma, Bachelor's degree preferred
• 5+ years of any type of operations management experience; multifamily experience a plus.
• Excellent oral and written communication skills
• Experience in supervisory role and managing staff
• Experience in writing and maintaining budgets
• Proficient in Appfolio property management software or other similar property management software
• General office, bookkeeping and sales skills
• Computer literate, including Microsoft Office Suite
• Must be detail oriented and able to focus with frequent interruptions
• Maintains confidence and protects operations of business by keep information confidential
• Ability to operate in an open work area with moderate everyday noise
• Ability to work from multiple locations
• Ability to perform other duties as required

OTHER SPECIFIC REQUIREMENTS

Physical Demands:

• The team member will be regularly required to sit, stand, walk, talk, hear, and reach using feet, legs, back, arms and hands. The employee may occasionally be required to climb. Employee will be required to work at a personal computer and talk on the phone for extended periods of time. Must possess the ability to detect auditory and/or visual alarms and be available to work extended/flexible hours and weekends, as needed.

Attendance/Travel:

• This position is full-time and may require the availability to work some nights, weekends, and occasional holidays. Regular attendance and active participation/planning at company functions and events is also required.

• Monday – Friday 8:30am to 5:30pm
• In-Person and On-Location (Travel Required within San Diego Region 30% of the time)
• In Person Location: Solana Beach, California (subject to change)
• Nights/Weekends/Overtime as required and directed by supervisor.

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