OPERATIONS MANAGER OF BEHAVIORAL HEALTH SERVICES - Callen-Lorde Community Health Center : Job Details

OPERATIONS MANAGER OF BEHAVIORAL HEALTH SERVICES

Job Details

Job Location

Callen-Lorde Community Health Center - Manhattan - New York, NY

Position Type

Full Time

Education Level

4 Year Degree

Salary Range

$80,350.00 - $87,350.00 Salary/year

Travel Percentage

None

Job Shift

Any

Job Category

Health Care

Description

Callen-Lorde is a leading healthcare provider committed to serving the LGBTQ+ community and those living with HIV. We're dedicated to providing high-quality, patient-centered care in a welcoming and inclusive environment.

About the Role

We're seeking a dynamic and experienced Manager of Operations for our Behavioral Health Services team. This role offers a unique opportunity to make a significant impact on the lives of our patients by ensuring efficient and effective delivery of behavioral health services.

As the Manager of Operations for Behavioral Health Services at Callen-Lorde, you will play a pivotal role in ensuring the seamless delivery of mental health care to our diverse patient population. This position bridges clinical excellence with operational efficiency, overseeing the day-to-day functions of our behavioral health programs across multiple locations. You'll work collaboratively with interdisciplinary teams to optimize patient access, streamline workflows, and maintain high-quality care standards. This role offers a unique opportunity to directly impact the mental health services provided to LGBTQ+ individuals and those living with HIV, while also contributing to the strategic growth and improvement of our behavioral health programs.

Key Responsibilities

+ Oversee daily operations of Behavioral Health Services across multiple locations

+ Collaborate with leadership teams to integrate and improve service delivery

+ Manage patient access, visit volume, and benchmark standards

+ Develop and implement process monitoring systems and actionable data reports

+ Facilitate interdepartmental communication and address patient concerns

+ Support clinical initiatives and internal referral processes

+ Participate in hiring, training, and supervising staff

+ Ensure compliance with regulatory requirements and quality standards

Benefits

All full-time employees are offered a comprehensive benefits package including an exceptional low cost medical plan option for you, your domestic partner and/or your family, tuition assistance, dental insurance, vision insurance, no cost life insurance, short and long-term disability insurance, Flexible Spending Account, commuter benefits, a generous paid time off plan, and a 403B retirement savings plan.

Learn more about our employee benefits

Qualifications

+ Bachelors Degree required in related field. Master of Social Work (MSW) preferred

+ Three years managerial experience in a mental health or health care setting preferred, or relevant experience.

+ Experience in practice management in a health care setting

+ Knowledge of compliance regulations for Article 28 and Article 31 clinics

+ Experience working in article 31 and article 28 environments strongly desired.

+ Experience working with the LGBT community and those living with HIV and/or Mental Health concerns preferred.

Personal Characteristics, Skills, and Abilities

+ Ability to work with diverse populations

+ Commitment to diversity, equity, and inclusion work, specifically with a focus on creating an anti-racist and anti-oppressive culture and work environment

+ Demonstrated leadership and administrative/organizational skills

+ Excellent interpersonal, written, and oral communication skills

+ Strong Internet, PC, and spreadsheet skills

+ Bilingual (English/Spanish) preferred.

+ Commitment to diversity, equity and inclusion

+ Commitment to the mission of Callen-Lorde