Operations & Program Manager, Talent & Development - Stripe : Job Details

Who we areAbout StripeStripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.About the teamOne of the key drivers to our success is an exceptional emphasis on our people. We believe that our competitive advantage lies in our talent and that we can build a sustainable advantage by enabling individuals and teams to contribute to their full potential. Stripe is looking for an experienced program management/operations professional to ensure we execute flawlessly on the development, launch, and scaling of our Talent & Development programs—including people development, performance management, talent planning, and high-potential programs. They will collaborate and coordinate across all parts of the Talent & Development function, as well as our stakeholders and users across the business. Additionally, the person in this role will own operations for the T&D function at Stripe, managing a small team of early career operations professionalsWhat you'll doResponsibilities:Work across the Talent & Development (T&D) function to support the effective development, launch, and scaling of our programs, ensuring tight alignment across programs and initiativesManage a small team of T&D operations professionals focused on all aspects of program operations including LMS management, communications, calendaring, and stakeholder schedule managementWork with partners across Stripe to embed T&D programs effectively and ensure a strong user experienceCoordinate related Talent & Development activities for strategic alignment and impactPartner closely with People teampeers to align programs and communications in a way that creates the best experience for StripesEvaluate and measure the effectiveness of T&D programs (alongside People Analytics peers) and make recommendations for improvements accordingly Own Stripe-facing T&D communications to ensure clear, consistent messaging regarding programs Drive effective change management as necessary, ensuring that Stripes feel supported and clear when changes do happenWho you areOur ideal candidate:4-6 years of relevant experience within related functions and experience designing and delivering organization-wide programsExperience managing early career professionalsDemonstrated experience designing and implementing large-scale programs, with particular focus on change management and communicationsExtreme attention to detail in operationalizing programsStakeholder management and engagement experience with a track record of building strong cross-functional relationshipsAbility to anticipate and adapt to changes in organizational or program needs in a fast-paced environmentStrong analytical and problem-solving abilitiesExceptional interpersonal, verbal and written communication skills