Operations Specialist (Transit Dispatcher) - Lee County, FL : Job Details

Salary: $17.00 - $32.41 HourlyLocation : Fort Myers, FLJob Type: Full-Time RegularJob Number: 07355KIDepartment: TransitOpening Date: 11/19/2024Closing Date: 12/29/2024 11:59 PM EasternFLSA: Non-ExemptDescriptionThe expected salary range for this position is between $17.00 to $21.50 hourly.Lee County is pleased to announce an exciting opportunity for a Paratransit Operations Specialist position at LeeTran.This position is responsible for performing dispatch/clerical functions, providing instructions and directions to bus drivers, and ensuring that buses are operated safely while keeping in mind on-time performance and overall efficiency. Duties and Responsibilities

• Coordinates and dispatches all bus operator assignments for revenue service, special events and emergency response.
• Schedules and directs the activities of bus drivers to ensure effective and efficient operations.
• Interprets and successfully maneuvers traffic pattern flows and potential road hazards. Reads, interprets, and monitors bus drivers' routes, schedules, and manifests.
• Identifies and reports equipment malfunctions and safety hazards.
• Verifies and monitors vehicle locations.
• Advises bus drivers utilizing two-way radio systems, telephone, computer equipment, and software applications, providing instruction and information regarding scheduling and route changes.
• Utilizes RouteMatch and/or other transit software.
• Instructs bus drivers on procedures to adjust schedules as needed.
• Answers and responds to all calls and service requests promptly and with courtesy.
• Provides information to the public in a courteous manner regarding transit services.
• Communicate with supervisors regarding passengers, stops, terminals, and employee performance, and provide feedback to the Supervisors, Senior Supervisors, Operations Manager, or designee to assist with performance evaluations.
• Identifies and reports operational problems and incidents to supervisors.
• Makes recommendations and proposes solutions to operational issues.
• Maintains lost and found log.
• Assists schedulers and reservationists when necessary.
• Prepares and maintains manual and computerized files, reports, and records including daily operation logs and incident reports.
• Maintains, supports, and promotes a safe work environment while complying with all safety rules, regulations, policies, and procedures to ensure the well-being of customers and employees.
• Initiates the emergency notification list.
• Coordinates with local and regional agencies to provide quick responses to potential emergency situations.
• May serve as staff representative to the Emergency Operations Center in the event of a declared emergency.
• Performs other duties as assigned.

Education, Experience, Licensing

• Requires any combination of education and/or experience equivalent to graduation from high school or GED and one year of experience in transit operations, dispatching, and/or the operation of passenger buses.
• Possession of a valid driver's license and an acceptable driving record is required.
• Must be able to pass a Florida Department of Transportation Medical Examination and maintain a current medical card.
• This is a safety-sensitive position that is subject to Drug and Alcohol Workplace Testing as provided in DOT regulations 49 CFR Part 40 and 49 CFR Part 655.

Supplemental Information

• Experience in transit operations, including dispatch and transit software knowledge preferred.
• Ability to lift and carry 50 pounds, stoop, bend, sit for long periods of time, load and unload wheelchair passengers, and secure wheelchairs inside the bus with wheelchair tie-downs.
• Ability to utilize and knowledge of two-way radio procedures and codes.
• Ability to communicate effectively with all levels of county employees.
• Ability to establish and maintain effective relationships with the general public and County personnel.
• Ability to drive a paratransit van, passenger bus, or trolley, depending upon the area of assignment. Knowledge of Transit system operations, rules, and regulations, including bus operation, pre-trip inspection, routes, and schedules.
• Compassionate demeanor with the ability to work in a sensitive manner with passengers with various disabilities.
• Strong computer skills and ability to use general office equipment Ability to exercise independent judgment and initiative in daily activities.

Work Schedule: LeeTran operates seven days a week, including some holidays. Normal hours of operation are 3:00 a.m. - 11:00 p.m. Days and hours of work will vary across all hours of operation. EMERGENCY RESPONSE/RECOVERY ACTIVITIES:All County employees are required to work before, during, or after an emergency as needed. This may include temporarily being assigned to work and performing duties outside of the normal scope of their position, location and work schedule to fit the needs of the County and its citizens.DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this classification. All positions are subject to a criminal background check. A conviction in and of itself may not necessarily preclude employment. Some positions may be subject to a pre-employment drug screening. Certain service members and veterans, and the spouses and family members of such service members and veterans, who claim and meet eligibility requirements of veterans preference, receive preference and priority in employment and are encouraged to apply. Lee County Board of County Commissioners offers a comprehensive, and affordable benefits package. Our Board works in the best interest of employees and strives to provide the most complete, high-quality benefits package available at the lowest possible cost to the employee. Our Board continues to remain steadfast in maintaining one of the lowest levels of employee costs in our area.Lee County's benefits package is offered to both regular Full-time positions and Part-time positions that are regularly scheduled to work 60 hours or more bi-weekly. Medical benefits may be offered to On-Call, Temporary, Seasonal, and Intern employees who meet the Affordable Care Act eligibility criteria.Lee County employees eligible to participate in the Florida Retirement System (FRS) are required to contribute 3% of each paycheck to FRS. If you have retired from the Florida Retirement Pension plan you will not be eligible for renewed membership in either of the FRS retirement plan options. Retirees of the Investment Plan are eligible for renewed membership in the Investment Plan only. FRS reemployment rules apply for both.Below is a brief breakdown of what's included in the benefits package that is offered to our employees.For a more detailed look into our benefits package, please click visit our webpage at To view our employee paid premiums, please visit: Health Benefits:•Medical Insurance•Plans include, but are not limited to: routine, preventative, mental health, hospitalization, and prescription drug benefits.•Vision, Fitness, Weight Management, Natural Products and Services, and Hearing discount programs available.•Dental Insurance•Vision Insurance•Flexible Spending Accounts•Medical Reimbursement Account•Dependent Care Reimbursement Account•Pharmacy, including Mail-Order Pharmacy•Informed Health Lines (Nurse Hotline)•Basic Life Insurance (1x or 2x Annual Salary at no cost to employee)•Optional Life Insurance•Long-Term Disability (60% of pre-disability salary at no cost to employee)•Short-Term Disability•Sick Leave Pool•Flu vaccinations•Wellness ProgramsFinancial Benefits:•Florida Retirement System (FRS)•Two Retirement Plan Options:1) FRS Pension Plan (Defined Benefit)2) FRS Investment Plan (Defined Contribution)•Deferred Compensation (457) Plans•Financial Savings/Management Programs•Eligible for membership with Suncoast Credit Union•Employee Leave Benefits•Holiday Pay - 11 Paid Holidays Annually•Paid Sick Leave•Paid Vacation Leave•Bereavement & Civic Duty Leave•Family and Medical Leave•Military Family & Medical Leave•Educational LeaveEmployee Assistance ProgramServices available to employees that offers guidance, support, resources and information for personal and work-life issues. Confidential and provided at no charge to employees and their dependents.United Way 2-1-1 (Lee County Employee Resource Program)Lee County BOCC has partnered with United Way 211 to provide an Employee Resource Program which assists BoCC employees who may be experiencing distress due to economic hardship, health or other factors.Educational AssistanceReimbursement for coursework taken at an accredited college or university that is designed to enhance the knowledge, skills and abilities relating to the official duties that the employees perform.01 Could you explain how your education and/or experience meets the qualifications of having a high school/GED and one year of experience in transit operations, dispatching, and/or the operation of passenger buses or closely related experience? 02 Do you possess a valid driver's license with an acceptable driving record?

• Yes
• No

Required Question