Operations Supervisor - Evening Shift Lieutenant - Mass General Brigham Health Plan : Job Details

Operations Supervisor - Evening Shift Lieutenant

Mass General Brigham Health Plan

Job Location : Boston,MA, USA

Posted on : 2025-02-24T04:18:34Z

Job Description :

Site: The Brigham and Women's Hospital, Inc. At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission—from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve. At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare — people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds – to apply.

Job Summary

Receiving general direction from the Security Operations Manager, incumbent ensures a safe and secure environment, provides protective service and response for protection of the people and property of the Hospital, and is responsible for the overall supervision of his/her assigned shift, personnel, and shift operations.

Essential Functions
  • Responsible for all security operations across assigned shift, including on and off-site facilities and staff, dispatch, concierge and patrol operations, and weekend staff and operations.
  • Responsible for direct supervision of Security Supervisors assigned to shift, recommends various personnel actions including hiring, promotion, transfer and termination.
  • Executes disciplinary action as necessary.
  • Overall responsibility for on-site Security Officers, and off-site Security Officers assigned to shift.
  • Ensures processes, policies and practices are interpreted and applied consistently and effectively across assigned shift; ensures accountability and compliance with all current and applicable state and federal laws, hospital policies and procedures, rules and regulations.
  • Assists Security Operations Manager in managing daily operations across all shifts; provides support to the Operations Manager on matters as directed.
  • In the absence of parking and commuter services leadership, serves as parking management representative.
  • Identifies training needs and conducts training, certification programs.
  • Manages and audits the lost & found program and valuables intake/release.
  • Processes and assists in processing payroll.
  • Serves on assigned committees and attends meetings on behalf of the department as directed; understands and keeps abreast of industry trends.
  • Performs all duties of a Security Supervisor and Officer in addition to duties outlined above.
    • Qualifications

    Education: Associate's Degree in Criminal Justice required or Associate's Degree in Related Field of Study required and Bachelor's Degree in Criminal Justice preferred or Bachelor's Degree in Related Field of Study preferred. Can this role accept experience in lieu of a degree? Yes

    Experience: At least 5 years of experience in Security, Law Enforcement or Military required and At least 3 years of experience in a supervisory capacity required or 10 years of related experience preferred and 5 years of experience in a supervisory capacity preferred.

    Knowledge, Skills and Abilities
  • Must submit to and pass an initial and annual criminal background check.
  • Must possess above average leadership, investigative, customer service, communication and risk assessment skills.
  • Narcan (Naloxone) Training.
  • AVADE/HDTS De-Escalation Training.
  • Exemplary customer service and communication skills. Must be able to handle complex interpersonal situations and crisis management scenarios.
  • Reliable and flexible.
  • Must be able to prepare clear and concise reports and routine correspondence.
  • Strong risk analysis and organizational skills.
  • Must be able to gather, assemble, analyze, evaluate, and use facts and evidence. Interview victims, complainants, witnesses, and suspects.
  • Must be able to prepare clear and concise reports and routine correspondence.
  • Must be proficient with the operation of office equipment including computers and supporting word processing, spreadsheet, and database applications.
  • Must be able to read, write and speak English fluently. Fluency in more than one language preferred.
    • Physical Requirements

    Physically must be able to lift 50 lbs. Ability to stand/walk for a minimum of 8 hours. Ability to run to any emergency within the hospital and adjoining campuses and be able to verbally and physically control an emergency situation upon arrival if necessary. Strong sight and hearing abilities needed in order to effectively deal with diverse and emergency situations. Capacity to use appropriate force to overcome, arrest or restrain someone if necessary.

    Additional Job Details

    Physical Requirements: Standing Frequently (34-66%), Walking Frequently (34-66%), Sitting Occasionally (3-33%), Lifting Frequently (34-66%) 35lbs+ (w/assisted device), Carrying Frequently (34-66%) 20lbs - 35lbs, Pushing Occasionally (3-33%), Pulling Occasionally (3-33%), Climbing Rarely (Less than 2%), Balancing Frequently (34-66%), Stooping Occasionally (3-33%), Kneeling Occasionally (3-33%), Crouching Occasionally (3-33%), Crawling Rarely (Less than 2%), Reaching Frequently (34-66%), Gross Manipulation (Handling) Frequently (34-66%), Fine Manipulation (Fingering) Frequently (34-66%), Feeling Constantly (67-100%), Foot Use Rarely (Less than 2%), Vision - Far Constantly (67-100%), Vision - Near Constantly (67-100%), Talking Constantly (67-100%), Hearing Constantly (67-100%).

    Remote Type

    Onsite Work Location: 10 Vining Street

    Scheduled Weekly Hours: 40

    Employee Type: Regular

    Work Shift: Evening (United States of America)

    EEO Statement

    The Brigham and Women's Hospital, Inc. is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

    Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.

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