Operations Supervisor - Inbound/ Outbound - EVERSANA : Job Details

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We're fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us!Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA.Job DescriptionESSENTIAL DUTIES AND RESPONSIBILITIES:PEOPLE LEADER Our People Leaders Are Tasked With Delivering Excellent Business Results Through The Efforts Of Their Teams. These Results Are Achieved By

• Develop staff members assigned to the area
• Ensure all operation associates perform their duties and responsibilities in accordance with applicable standard operation procedures (SOPs)
• Complete all special projects assigned by the Operations Manager or their designated representative
• Demonstrate effective problem investigation and resolution skills
• Monitor, track and discipline staff employees as necessary.
• Facilitate a safe operational environment for all employees by strictly complying with and enforcing all company safety requirements.
• All other duties as assigned

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.ResponsibilitiesPeople leaders must possess both the skills to effectively accomplish these tasks and the emotional intelligence to do so in alignment with our cultural values. In addition to the critical management and leadership tasks listed above, this role also includes the following unique responsibilities:

• Ensure all operations associates are in compliance with Current Good Distribution Practices (cGDP) and Current Good Manufacturing Practices (cGMP)
• Proactively train, demonstrate, instruct, and counsel employees to ensure that SOPs are followed and productivity targets are met
• Supervise and lead employees through a variable workload of tasks as dictated by dynamic client business needs
• Work with the Operation Managers to evaluate and implement approved process changes to improve productivity
• Promptly respond to Eversana client requests as required
• Generate and submit safety incident reports; ensure that all members involved in safety incidents are sent for urinalysis immediately following the incident.

QualificationsEXPECTIONS OF THE JOB:

Assists in directing the workflow while sharing the workload with co-workers.

Effectively communicates with co-workers and the supervisor regarding work requirements.

The ability to function as a conduit between supervisors and co-workers.

Pays meticulous attention to detail and possesses a task-oriented work ethic.

Flexibility and composure in response to changing requirements.

Ability to receive and convey information accurately in a timely manner.

Ability to complete tasks with minimal supervision in a timely manner on a daily basis.

Ability to consistently meet minimum productivity standards

Ability to safely operate fork lift equipment without incident.

Ability to maintain zero defect performance.

Analytical aptitude.

Self-motivated.

Solution-oriented.

Travel