Operations Supervisor - Iowa Department of Administrative Services : Job Details

Operations Supervisor

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Operations Supervisor

Salary

$51,750.40 - $78,624.00 Annually

Location

Mason City - 50401 - Cerro Gordo County, IA

Job Type

Full-time

Job Number

25-01143

Agency

309 Iowa Workforce Development

Opening Date

10/31/2024

Closing Date

11/10/2024 11:59 PM Central

LinkedIn Tag

#LI-POST

Point of Contact

Elizabeth Waigand - [email protected]

+ Description

+ Benefits

+ Questions

Job Description

Iowa Workforce Development (IWD) is seeking applicants for the position of Operations Manager at our Mason City IAIowaWORKSoffice.

Description of work:

The Operations Manager will oversee IowaWORKS programs and policies - under the integrated service system, as they apply to the design and operations of the One-Stop Center under their authority. You will also monitor integrated IowaWORKSpolicies, providing guidance and technical assistance to established teams/staff as needed or requested to ensure policies are being followed. Pilot enhancements to service delivery model as developed. You will establish a good working relationship and serve as liaison with other community agencies, training providers and business associations to ensure effectiveness of the service delivery system. Collaborate with all on-site partners for optimum coordination of customer flow, access to all services, non-duplication of processes, sharing of information and attainment of performance measures.

In this role you will follow guidance from the agency regarding budgets and ensures that funds are spent as required by program regulations, IWD policy and protocol and promote available services by contacting local, private, and public organizations and explaining existing services and assessing manpower needs; represents IWD at related business meetings.

The successful candidate in this role will facilitate all teams to develop an understanding of the vision for the IowaWORKSsystem and create strategic implementation plan for IowaWORKS services and create work processes for the delivery of integrated services within local Center.

The Operations Manager supervises and evaluates the work the staff; effectively recommends personnel actions related to selection, disciplinary procedures, performance, leaves of absence, grievances, work schedules and assignments, and administers personnel and related policies and procedures. You will act as an appointing authority in all hiring decisions for staff under their authority.

You will develop a thorough knowledge and understanding in this role as an Operations Manager of all IowaWORKSprogram laws, regulations and policies to ensure proper implementation within the workforce delivery system, including but not limited to: WIOA, Wagner-Peyser, Unemployment Insurance, RESEA, veterans, Employer Services, Promise Jobs, and other related employment and training programs. Announce and share information regarding any program changes to all staff and arrange training in order to develop staff knowledge and skills when needed.

Serve as a resource and content expert on IowaWORKS and analyze operational and customer data to ensure expectations are being met. Collect and report on qualitative and quantitative data that accurately depicts current local operations.

Essential functions:

+ Effectively manage performances, plans, improvements, and supervise IowaWORKSstaff in multiple locations to ensure agency policies are delivered consistently to Iowans seeking services.

+ Present to small and large groups and conduct training one-on-one and in large groups.

+ Travel statewide.

+ Self-manage time effectively, multi-task, and meet deadlines.

+ Implement and sustain operational procedures and policies of the strategic plans.

+ Establish policy objectives for the program that contributes to the agency's strategic mission.

Agency Overview

Iowa Workforce Development is a state agency committed to providing employment services for individual job seekers and to connecting employers to available workers through our IowaWORKS partnership.

IWD continually strives to improve processes and align the organization to provide effective, demand-driven products and services. IWD staff in Des Moines consists of administrative services, disability determination services, information technology, labor market information, unemployment insurance services, vocational rehabilitation services, and workforce services. The agency also maintains a statewide delivery system of IowaWORKSCenters and satellite and expansion offices where both employers and job seeking Iowans can receive workforce assistance.

Benefits

Joining the IWD team and becoming a State of Iowa employee comes with a range of valuable benefits, including:

+ Excellent health, dental, and vision insurance.

+ Generous paid time off, including nine paid holidays, vacation, and sick leave with no cap on sick leave accrual.

+ Prepare for the future with the IPERS retirement package, as well as an additional optional deferred compensation retirement plan.

+ Flexible Spending Accounts for medical and dependent care.

+ Free Life and Long-term Disability Insurance with the option to purchase additional life insurance coverage.

+ Employee Assistance Programs and Discount Programs for support.

Clickhere ( to learn more about all of the amazing benefits the State of Iowa offers.

Hours of Work: Monday - Friday 8:00am-4:30pm.

If you're looking for a career with a well-respected organization that values its employees and customers, you've come to the right place!

Our agency uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.e-verify.gov.

No applicant for employment with the Iowa Department of Workforce Development can have a current, ongoing overpayment balance with Iowa Workforce Development without a payment plan in place. Selected positions will be subject to a criminal background check.

Minimum Qualification Requirements

Graduation from an accredited four-year college or university and one year of professional experience performing either employment interviewing, referral and job placement or determining eligibility benefits for unemployment insurance;

OR

employees with current continuous experience in the state executive branch that includes experience equal to twenty-four months as a Workforce Advisor, or Business Marketing Specialist, Workforce Development.

For additional information, please click on thislink to view the job description. (

Why Choose the State of Iowa?

At the heart of our commitment to excellence is a dedication to our most valuable asset - our employees. Discover the outstanding benefits that set us apart as an employer of choice.

Our Robust Benefits Package Includes:

Competitive Compensation:

Enjoy a competitive salary that reflects directly on your skills and expertise.

Keep in mind, your wage is just one part of your total compensation. Unlock the complete value of your employment with the State of Iowa by using our user-friendlyTotal Compensation Calculator ( .Gain insights into your comprehensive annual compensation, including salary and State-provided benefits.

Health and Wellness:

Prioritize your well-being with our comprehensive health plans, including medical, dental, and vision coverage. Enjoy the peace of mind knowing that the State of Iowa covers 90% of the premiums, providing you and your loved ones with excellent coverage at a remarkably low cost.

Retirement Planning:

We are proud to offer the Iowa Public Employees Retirement System (IPERS). A defined benefit plan, IPERS benefits are guaranteed for life, meaning once you retire, you will receive the same monthly benefit for the remainder of your life (once vested). We invest in your long-term financial well-being, so you can retire with peace of mind.Click here to learn more about IPERS ( .

Paid Time Off:

Life is unpredictable, and at the State of Iowa, we understand the importance of work-life balance. Our leave policies, including paid holidays, vacation, and sick leave with unlimited accrual, ensure you have the flexibility you need for personal and family matters.

Professional Development:

Elevate your career with continuous learning opportunities. We support your growth through training programs, workshops, and tuition reimbursement.

Employee Assistance Program (EAP):

We care about your well-being beyond the workplace. Access confidential counseling, resources, and support through our Employee Assistance Program.

Diversity and Inclusion:

Be part of a diverse and inclusive workplace that embraces all backgrounds and perspectives. We believe diversity is a strength that drives innovation.

Join Us - Elevate Your Career:

Ready to elevate your career with the State of Iowa?Click here ( to explore more about our unparalleled benefits and discover what makes us unique. Your success is our priority!

01

Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability? Please read all questions and answers thoroughly and make sure you understand them completely.Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question.Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa.

+ Yes - I understand and agree.

+ No

02

PLEASE READ CAREFULLY

Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. 611 et seq?

+ No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. 611 et seq

+ Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. 611 et seq

03

Are you a current permanent State of Iowa employee (Executive Branch) with current continuous experience in the state executive branch that includes experience equal to twenty-four months as a Workforce Advisor, or Business Marketing Specialist, Workforce Development?

+ Not applicable - I am not a current State of Iowa employee

+ Yes - I am a current State of Iowa employee and have experience equal to twenty-four months as a Workforce Advisor, or Business Marketing Specialist, Workforce Development

+ I am a current State of Iowa employee but do not have the required experience equal to twenty-four months as a Workforce Advisor, or Business Marketing Specialist, Workforce Development

04

Have you graduated from an accredited four-year college or university? Do you have one year of professional experience performing either employment interviewing, referral and job placement or determining eligibility benefits for unemployment insurance

+ I have not graduated from an accredited four-year college or university

+ I have graduated from an accredited four-year college or university but DO NOT have one year of professional experience performing either employment interviewing, referral and job placement or determining eligibility benefits for unemployment insurance

+ I have graduated from an accredited four-year college or university AND have one year of professional experience performing either employment interviewing, referral and job placement or determining eligibility benefits for unemployment insurance

Required Question

Agency

State of Iowa

Agency

309 Iowa Workforce Development

Address

1000 E Grand Ave

Des Moines, Iowa, 50319

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