Operations Support Specialist - Beacon Hill : Job Details

Our client, a high-profile partner in the medical device world, is seeking a temporary Operations Support Specialist. This position is onsite in Boston, working full time hours and is a 6-month assignment. This role includes duties such as database management, communicating equipment needs, as well as inventory management. This position is compensating between $28 and $32 an hour, depending on experience. Interested and qualified candidates are encouraged to apply today!

Responsibilities:

• Service Coordination & Maintenance: Oversee and coordinate all service and maintenance activities for assigned scientific equipment, ensuring inventory accuracy, timely customer responses, and completion of service events. Document all work promptly.
• Administration: Maintain and manage the computerized maintenance management system (CMMS), ensuring accurate device inventory, proper budgeting, and scheduled maintenance. Handle equipment additions and deletions with necessary approvals.
• Personnel & Vendor Management: Manage schedules for technical staff (not direct reports), coordinate third-party vendor services, and escalate issues as needed. Ensure timely and effective communication with both customers and internal teams.
• Customer Relations & Communication: Foster strong relationships with customers, ensuring high satisfaction levels and clear, prompt communication. Regularly review service performance metrics with clients and address concerns or issues.
• Maintenance Prioritization & Tracking: Balance scheduled maintenance (SM) with corrective repairs, ensuring timely completion of both. Respond promptly to urgent service requests and monitor the status of all equipment repairs.
• Parts & Inventory Management: Order and track parts for repairs, maintain inventory records, and obtain necessary approvals for part acquisitions. Perform routine inventory checks and ensure equipment status is accurately reported.
• Reporting & Safety Compliance: Generate and present regular service reports, track safety and quality issues, and ensure compliance with facility regulations. Assist in addressing safety-related matters, including equipment recalls and mandatory updates

Qualifications:

• B.S Degree or equivalent required.
• Exceptional organizational and administrative skills required.
• Excellent written and verbal communication skills required.
• Proficient in Microsoft Office products, with emphasis in excel.
• Accountability - takes ownership of assigned work and responsibilities
• Communication - clearly expresses thoughts and ideas both in written and verbal communications, provides timely information
• Customer Service - demonstrates a customer-first mentality, focused on meeting the needs of customers and captures feedback to make improvements
• Technical Knowledge - Basic understanding of general clinical patient care devices and their use within the healthcare facility
• Overtime hours may be required
• Prolonged standing and walking.
• Frequent bending, stooping, reaching and lifting.
• Occasional squatting, climbing stairs, crouching and kneeling.
• Frequently lifts and carries up to 50 pounds.
• Display a professional demeanor.

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.Company Profile:Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com. We look forward to working with you.Beacon Hill. Employing the Future (TM)