Operations Training Specialist - BRIX Holdings : Job Details

The Training & Operations Coordinator is responsible for informing the Franchise System and Corporate Team Members of company standards, processes, and initiatives. In addition, this individual will assist with the development, delivery, and implementation support of effective training systems across multiple brands. This is an On-Site Role. There is no relocation assistance for this role.

Responsibilities

· Partner with internal leadership, operations, and other support disciplines to develop hourly, manager, and Owner training and support materials that facilitate product execution and guest service standards in stores (i.e. courses, job aides, exams, resources, etc.).

· Develop new training and maintain/update/revise current training systems as needed to improve training in the stores.

· Develop and edit engaging short-form video content for internal training.

· Support the Directors of Training in the implementation of training materials, systems, and applications (ex. FranConnect, Learning Management System, etc.).

· Support the Director of Program Management in execution of project initiatives across all brands including creating and updating project resources, vendor relations, and communication development.

· Support the Operations Team through creating and distributing content for internal communication through newsletters, company-wide emails, and presentations over different aspects of our businesses.

· Support the Operations Team in intra-department requests by gathering necessary information and submitting support tickets.

· Maintain data input in the company franchise information and resources management platform (FranConnect) to ensure information in all aspects is present, accurate, and up to date appropriately for each audience.

· Organize and prepare the Implementation Guide and any additional required training materials for project rollouts.

· Collect and organize communication updates during various meetings and distributing information appropriately to all departments.

Requirements

· Bachelor's degree and 2+ years of experience in Training, Instructional Design, Operations Management or related discipline preferred.

· At least 1 year experience in hospitality industry preferred.

· Bilingual (Spanish) a plus.

· Exceptional verbal skills and strong writing skills.

· Proactive self-starter with the excellent organization, multi-tasking, and time management skills to prioritize effectively in a fast-paced environment.

· Proficient in a variety of technology systems, especially Microsoft Office (Word, Excel, PowerPoint, and Outlook), Adobe Suite, and able to adapt to new systems quickly.

· Proficient in a variety of training content creation software, especially Articulate 360 Suite, Camtasia, and Canva or related software.

· Able to move and lift 10-50 pounds occasionally.

· Ability to effectively communicate and follow job requirements in written and spoken direction.

· Ability to be flexible with work hours as required, based on the needs of the business.

· Ability to maintain confidentiality of sensitive business information and strategies.

Brix Holdings, LLC is an Equal Opportunity Employer committed to compliance with all applicable laws and a workplace free of discrimination and harassment, with all decisions made without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Accommodations are available for applicants with disabilities. We will provide our full EEO policy upon request.

Brix Holdings, LLC is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any associate at Brix Holdings, LLC via email, the internet or in any form and/or method without valid written search agreement in place for this position will be deemed the sole property of Brix Holdings, LLC. No fee will be paid in the event the candidate is hired by Brix Holdings, LLC as a result of the referral or through other means.