OPERATIONS TRANSFORMATION, VALUE STREAM SPECIALIST - MVP Health Care : Job Details

Operations Transformation, Value Stream Specialist220 Alexander St, Rochester, NY 14607, USA • 303 S Broadway # 230, Tarrytown, NY 10591, USA • 625 State St, Schenectady, NY 12305, USA Req #2181Wednesday, September 4, 2024At MVP Health Care, we're on a mission to create a healthier future for everyone - which requires innovative thinking and continuous improvement. To achieve this, we're looking for a Value Stream Specialist to join #TeamMVP. This is the opportunity for you if you have a passion for change, a knack for strategic engagement and a love for the community. What's in it for you:

• Growth opportunities to uplevel your career
• A people-centric culture embracing and celebrating diverse perspectives, backgrounds, and experiences within our team
• Competitive compensation and comprehensive benefits focused on well-being
• An opportunity to shape the future of health care by joining a team recognized as a Best Place to Work for and one of the Best Companies to Work For in New York

Qualifications you'll bring:

• • Bachelor of Science in Computer Science, Healthcare Administration, Business Management, or a related field. Equivalent experience in a healthcare organization (5-10 years) is also accepted.
  • Prior experience with Microsoft SQL Server, Microsoft Dynamics, JIRA, Azure DevOps, or other work tracking/queueing tools.

• • Proficiency in utilizing query tools to extract or investigate data from relational databases, with a strong focus on SQL and data analysis.
  • Exceptional critical thinking and problem-solving skills.
  • Outstanding stakeholder management abilities.
  • Capability to manage multiple assignments with a high level of autonomy and independence.
  • Proficiency in the Microsoft Office Suite and relational databases.
  • Strong analytical skills.
  • Excellent communication skills with cross-functional areas.
  • Highly organized and adept at quickly diagnosing issues and potential failure points.
  • Ability to analyze and compare data files/information between systems.
  Preferred, but not required :
  • Data analysis experience, particularly with FACETS.
  • Project/Program management experience.
  • Experience leading cross-functional projects and programs.
  • In-depth understanding of healthcare systems, including eligibility files, system error files, and system intake files.

• Your key responsibilities:
  • Oversee the customer onboarding process, ensuring its success, efficiency and remediation of any issues.
  • Lead the open enrollment incident management process, facilitating incident triage and documenting each incident and root cause analysis.
  • Collaborate with cross-functional teams to identify and implement improvements across the value stream.
  • Utilize relational databases to assess customer or group impact for incidents.
  • Develop and maintain accurate process and policy documentation related to the value stream.
  • Participate in the development and implementation of strategies for corporate and departmental projects, present recommendations post Open Enrollment for project related work and improvement efforts.
  • Prepare detailed analyses and reports for internal stakeholders, focusing on incident management and other value stream-related reporting.
  • Collaborate with cross-functional teams to develop reconciliation reporting for various systems.
  • Ensure transparent communication across departments by comprehending and addressing business requirements.
  • Represent the department on committees and project teams.
  • Perform other duties as assigned.

Where you'll be:Virtual/remote role. New York preferred (Schenectady, Rochester, Tarrytown), with the ability to come to HQ, in Schenectady.Pay Transparency At MVP, we are committed to providing competitive employee compensation and benefits packages. The base pay range provided for this role reflects our good faith compensation estimate at the time of posting. Specific employment offers and associated compensation will be made individually based on several factors, including but not limited to geographic location; relevant experience, education, and training; and the nature of and demand for the role.Affirmative Action MVP is an Affirmative Action/ Equal Employment Opportunity (PDF). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, genetic information, veteran status, or any other basis, e.g., Pay Transparency (PDF), and the Know your Rights protected by applicable federal, state or local law. Any person with a disability needing special accommodations to the application process, please contact Human Resources at [email protected] .Other details

• Job Family Claims/Operations
• Pay Type Salary
• Min Hiring Rate $85,000.00
• Max Hiring Rate $105,000.00