Ops/Security - FirstService Residential : Job Details

**Job Overview:**

Operations Agents ensure a high level of service is being offered to residents, guests, contractors and vendors. Operation Agents are responsible for meeting, greeting, and registering guests and residents, as well as assisting management with various tasks. Operations Agents accurately maintain daily logs, records, and forms and must be able to understand and react to emergency situations and operate electronic control systems. Operations Agents report to the Operations Manager or Community Association Manager

**Your Responsibilities:**

+ Demonstrates excellent customer service, communication, and time management skills.

+ Monitors and operates electronic control systems and emergency response systems.

+ Responds to emergency situations in a timely manner.

+ Accurately maintains daily logs, records, and forms.

+ Follows safety protocols and assists with maintaining a safe work environment.

+ Works shifts subject to change based on association needs.

+ Read and understand FirstService Employee Handbook and Operations Procedures.

+ Check in with the Community Association Manager during the issuance of a Tropical Storm or Hurricane Watch or Warning.

+ While on duty or on the property, be in full uniform and maintain a neat appearance (this includes displaying employee I.D. if required).

+ Be courteous and respectful to fellow employees, residents and guests.

+ Contact the management office if you will be tardy or absent.

+ Maintain their assigned areas in a neat and organized manner.

+ Safety procedures must be maintained and adhered to. Any safety issues must be brought to the attention of the Community Association Manager immediately.

+ Attend mandatory staff meetings.

+ Supervise all moves, deliveries and check on the status of unit owner construction, ensuring that everything proceeds smoothly according to the properties Rules and Regulations, reporting any damage to common areas immediately to the Community Association Manager.

+ Assist the Receiving Department/front desk as needed with deliveries, moves, and contractors.

+ Assist unit owners, residents and guests in a courteous, helpful manner; referring all questions that cannot be handled to the management office for further assistance.

+ Retrieve packages from the receiving office after normal receiving hours or if the Receiving Clerk is busy assisting others. Proper procedures regarding the release of packages must be followed.

+ Relieve the Receiving Clerk as needed.

+ Relieve the Front Desk as needed.

+ Monitor the valet area, if applicable, ensuring compliance with the association's guidelines for vehicular traffic in the garage and on the valet ramp.

+ At the beginning and end of each shift, check the Fire Alarm Panel to confirm its normal status Report any troubles in writing to the Community Manager immediately.

+ Assist the Community Association Manager and Administrative Assistant as needed.

+ Respond to mechanical, medical, or police emergencies and assist as necessary.

+ Report to the Community Association Manager any problems as soon as possible, recording all incidents on an Incident Report.

+ This position requires being properly relieved before the end of the shift. If the relieving Operations Agent does not report to work on time, the on-duty Operations Agent must stay on duty until relief arrives.

+ May be assigned other duties by the Community Association Manager.

**Skills and Qualifications:**

+ Minimum of High School diploma or equivalency required.

+ FA CPR AED Certification is desirable.

+ Two (2) or three (3) years of experience in a similar position preferred.

+ Effective written and verbal communication skills.

+ Must possess strong customer service background.

+ Strong customer service, communication and interpersonal skills required.

+ Multiple language fluency is desirable.

+ Strong command of information system hardware/software is required

**Physical Requirements:**

+ Physical demands include the ability to lift up to 50 lbs.

+ Work in an upright standing position for long periods of time

+ Be able to work in various positions, including, but not limited to, stooping, standing, bending over, sitting, kneeling, and squatting for extended periods of time.

+ Be able to reach overhead and wide range of mobility in upper and lower body.

+ Ability to work in different environmental working conditions (e.g., heat, cold, wind, rain, humidity)

+ Be able to lift, pull and push materials and equipment to complete assigned job tasks.

+ Repeat various motions with the wrists, hands and fingers.

+ Handle, finger, grasp and feel objects and equipment.

+ Reach with hands and arms.

+ Complete all required forms

+ Communicate, receive, and exchange ideas and information by means of the spoken and written word.

+ Ability to navigate the property/building quickly and easily as required to meet the job functions.

+ Ability to respond to emergencies in a timely manner.

+ **Schedule** : Varies 3pm -11pm

**What We Offer:**

As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and Vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions.

**Compensation: $22-23 Hourly**

**Disclaimer** **:**

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.