Optical Technician - Eyecarecenter : Job Details

EyeCare Partners is the nation's leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit www.eyecare-partners.com.

A Front Office/Sales Associate is trained to act as the first point of contact, setting the tone for a world class Total Patient Experience. They will perform the necessary administrative responsibilities needed to create a smooth check-in/out experience for patients. The employee will achieve a world class that both maximizes the retail sales but also supports the patients' medical needs. They are trained to dispense and fit glasses and contacts, working from the prescriptions written by Optometrists and Ophthalmologists. They connect the patient needs to the good and services we offer.

Responsibilities:

60%

• Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great medical support
• Provide exceptional customer service during every patient encounter (in person or via phone).
• Answer phones (both external and internal); assure prompt, courteous service at all times
• Practice urgency at all times with patient's time, as well as doctor's time and schedule
• Double check insurance authorizations to ensure completion and build accurate flow sheets
• Knowledge of common fees charged for common visits
• Check out patients and collect correct payments
• Manage patient flow in the office
• Complete daily reconciliations / close day / countdown cash drawer
• Comply with all company policies and procedures including HIPAA
• Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great medical support
• Determine patient wants and needs and selling to exceed their expectations
• Assist patients in selecting frames according to style and color, coordinating frames with facial and eye measurements and optical prescriptions
• Able to operate the auto-lensometer and manual lensometer
• Educate and recommend specific lenses, lens coatings and frames to suit patient needs
• Can accurately collect measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance, and pantoscopic tilt
• Dispense patient orders and repair and adjust patient frames
• Dispense all glasses and/or contact lens orders in E360

20%

• Assist with other Duties as the Office is Needed
• General office duties and cleaning to be assigned by manager
• Ensure all job Aids and Policies are followed

20%

• Acknowledge patients in a friendly, approachable way that invites them into the office
• Maintain frame standards with cleaning, organization, full and well-presented areas
• Follow all protocols to keep Frame inventory accurate

Requirements:

• Ability to work weekends when applicable
• Desire to gain industry knowledge and training
• Demonstrates initiative in accomplishing practice goals
• Ability to grow, adapt, and accept change
• Consistently creating a positive work environment by being team-oriented and patient-focused
• Commitment to work over 40 hours to meet the needs of the business
• Ability to interact with all levels of employees in a courteous, professional manner at all times
• High school diploma or general education degree (GED); or one-year related experience and/or training; or equivalent combination of education and experience

Preferred Knowledge/Skills/Abilities:

• Have ABOC or obtained with first 2 years of employment (preferred, not required)
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to write routine reports and correspondence
• Ability to speak effectively before groups of customers or employees of organization

HIPPA: All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPPA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPPA Privacy Policies and Procedures.

Physical Requirements:

• Regular bending, lifting, carrying, reaching and stretching
• Ability to move throughout the office
• Ability to remain standing for long periods of time
• Lifting heavy boxes and accessing high shelves

If you need help performing these functions of your job, please contact supervisor so that we may engage in the interactive process with you and find a reasonable accommodation.

Work Environment:

• Calculate, manipulate, and interpret numbers/data
• Problem solve, reason and resolve issues effectively
• Use independent judgment and discretion
• Meet customer expectations
• Work under stress with interruptions and deadlines
• Use computer effectively and view computer screen
• Exhibit empathy in all situations
• Work changing schedules to meet business demands

Benefits:

• Medical, Vision, Dental
• 401k + Employer Matching
• Paid Time Off, Holidays
• Competitive Base Pay + Bonus
• Optical Education Reimbursement
• Paid Maternity Leave

If you need assistance with this application, please contact (636) ###-####. Please do not contact the office directly – only resumes submitted through this website will be considered.

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.

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