Order Coordinator - Expediter - Hartwig : Job Details

The Job The customers Hartwig distribute CNC Machines Tools to are in a variety of industries and rely on us to get them the parts they need to keep their machines running optimally. An Order Coordinator provides a best-in-class customer experience to both internal and external customers, giving excellent communication regarding lead-times and shipments of CNC machine tool parts in order to expedite delivery to customers. The ideal candidate should be tenacious but charismatic and have a technical background (worked on large machinery, an administrative position that supports manufacturing). Ability to positively and calmly work with various personality types and customers who are pushing to have the parts they need to start production again. Need to manage priority orders while managing the pressure from others to handle theirs. Main responsibilities of this full-time position based in the St. Louis office (this is not a remote position) include:

• Expedite all machine parts orders, with down machine orders being priority, and provide timely updates to the Hartwig service and customer care team and customers, providing tracking numbers when items ship.
• Maintain the expected shipping dates on all parts orders.
• Proactively identify issues with parts order lead times, facilitate, and elevate as needed.
• Provide regular communication to customers on orders with long lead-times.
• Follow up on open RMAs (Return Material Authorizations) and facilitate the shipment back to the vendor along with providing the vendor with the tracking information.
• Offer customers the assistance of our service team to install parts that have been shipped when service has not been involved. Communicate with all parties involved.
• Provide better visibility to the timing of parts shipments to both our service team and our customers by communicating on a regular basis.
• Research 3rd party alternatives for long lead time parts when OEM items are not readily.
• Follow up on open quotes and identify reasons for the order not being placed.
• Develop strong relationships with internal customers and original equipment manufacturer (OEM).

The Skills

• Knowledge of how the parts and service roles operate and interact, have the technical skills to allow for finding other solutions.
• Excellent communication and organization skills, strong interpersonal communication skills and customer relationship building skills.
• Ability to handle multiple tasks concurrently and strong time management skills.
• Ability to work independently and with a team.
• Working knowledge of Microsoft Office, with aptitude to learn new software and systems.
• Excellent attention to detail and follow-through.
• Experience in expediting is a plus.

The Organization, The Team and Our Benefits Hartwig's team of over 215 professionals throughout the U.S. is dedicated to helping manufacturers control and power the growth of their business. To achieve this, team members are given the tools and training for success. In addition to a comprehensive first year training program and on-going professional development, Hartwig provides a full benefit package including health, dental, vision, life and disability insurances. Compensation is also a key element in your decision to join the Hartwig team. In addition to an annual salary team members are eligible for an annual bonus and our 401k program has a 20% match. With over 75 team members who have been with us 10 years or longer and over 12,000 machine installations since our founding in 1960, Hartwig has gained a reputation for superior service, integrity and support. We would be honored to have you consider joining our team. Hartwig, Inc., including all operating subsidiaries, is an Equal Opportunity Employer-M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other protected class.