Order Entry and Customer Service Representative - Casambi : Job Details

Casambi Technologies is a leading provider of smart lighting control solutions. Our innovative technology and products are used in various applications, from residential to commercial and industrial settings. We are committed to delivering exceptional customer service and support to our clients worldwide. Job Description: We are seeking a dedicated and detail-oriented Order Entry and Customer Service Representative to join our team. In this role, you will be responsible for managing order entry processes and providing top-notch customer service to our clients in the North America lighting and lighting control markets. Key Responsibilities:

• Accurately enter and process customer orders in our system.
• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide product information assistance to customers.
• Coordinate with the sales and logistics teams to ensure timely order fulfillment and delivery.
• Maintain and update customer records in our CRM database (HubSpot).
• Handle customer complaints and resolve issues to ensure customer satisfaction with the support team.
• Assist with other administrative tasks as needed.

Qualifications:

• High school diploma or equivalent; a bachelor's degree is a plus.
• Previous experience in order entry, customer service, or a related field.
• Excellent communication skills, both written and verbal.
• Strong attention to detail and accuracy.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite and CRM software.
• Knowledge of the lighting and lighting control industry is a plus.

Benefits:

• Competitive salary and benefits package.
• Opportunity to work with a dynamic and innovative team.
• Professional development and growth opportunities.

Location: Atlanta, Georgia preferred but open to remote employee with lighting or lighting controls specific experience. Locations Atlanta, Georgia, United States Remote status Hybrid