Order Management Associate - Flow Control Group Company : Job Details

Instrumart, 35 Green Mountain Dr, S Burlington, Vermont, United States of America Req #878Thursday, September 19, 2024Company: InstrumartAbout Us There's an engineer behind everything we sell.”This isn't just a tagline. We have a team of 20+ applications engineers that serve as our primary sales force, troubleshooters, and technical support staff. Yeah, we ask a lot of them but they're pretty smart. If you know what you're looking for, you can quickly and easily go online or call us to place an order. But, if you have a question or aren't entirely sure what you need or what might work best, then call us! Our engineer will work with you to find the best solution for your unique situation and, once you've made your purchase, they will continue to provide support for the life of that product.Summary:Order Management Associate is a member of the Order Management Team and is primarily responsible for answering incoming phone calls and distributing email inquiries to the appropriate department.Primary Job Duties:Answer incoming calls; greet callers, provide information, transfer calls, or take messages as necessaryGreet visitors entering Instrumart, determine nature and purpose of visit, notify appropriate Instrumart contactReview and distribute all incoming Sales emailsOrder tracking/shipment status updatesAbility and comfort working with computer applications- ample amount of time spent working in NetSuiteCapacity to work with Instrumart's telecommunications system, DialPadExcellent attention to detailFast and accurate typing skillsCapability to work in a fast-paced environmentAbility to communicate in a clear and helpful manner when corresponding with customersSkilled time manager with a strong drive toward productivityActive listener- giving full attention to what callers are saying, taking the time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate timesHigh levels of dependabilityExcellent communication and collaboration skills to ensure smooth and clear interactions across all departments at InstrumartPreferred Skills:Familiarity with NetSuite or similar business management softwareExperience using a cloud-based telephone systemExperience with sharing a workload while working as part of a teamExperience working in an open office environmentInstrumart, 35 Green Mountain Dr, S Burlington, Vermont, United States of America#J-18808-Ljbffr