Order Management Business Analyst - Remote - Georgia IT : Job Details

Order Management Business Analyst - Remote

Georgia IT

Job Location : all cities,OR, USA

Posted on : 2024-11-13T11:34:10Z

Job Description :
Order Management Business Analyst RemoteContract US Citizen Only Key Responsibilities:
  • Order Management Process Optimization : Analyze and document the end-to-end order lifecycle, from order creation to fulfillment and invoicing. Identify areas of improvement, and recommend solutions to streamline processes.
  • System & Data Analysis : Work with internal systems (ERP, CRM, OMS, etc.) to track, monitor, and troubleshoot order-related issues. Ensure data integrity, and identify discrepancies that may impact operations.
  • Cross-functional Collaboration : Partner with sales, customer service, supply chain, and IT teams to resolve order issues, improve process efficiency, and ensure timely fulfillment of customer orders.
  • Reporting and KPI Tracking : Develop and maintain reports to track key performance metrics such as order accuracy, fulfillment times, and customer satisfaction. Provide insights and data-driven recommendations to leadership.
  • Change Management : Collaborate with stakeholders to support system upgrades or process changes, including training, documentation, and post-implementation support.
  • Business Requirements Gathering : Collect, document, and analyze business requirements for process enhancements or new system implementations in the order management domain.
  • Customer Service Support : Assist in resolving complex order management issues, ensuring that orders are processed accurately, on time, and in accordance with customer expectations.
  • Process Documentation : Create and maintain detailed process documentation, standard operating procedures (SOPs), and training materials for order management processes.
  • Continuous Improvement : Proactively identify opportunities for process improvements and drive initiatives that lead to increased efficiency, cost savings, and enhanced customer satisfaction.
Qualifications:
  • Bachelor's degree in Business, Supply Chain Management, Operations, or related field.
  • 3+ years of experience in a similar business analyst or order management role.
  • Strong understanding of order-to-cash processes, order fulfillment, and logistics.
  • Experience working with ERP systems (e.g., SAP, Oracle, NetSuite) and CRM tools.
  • Advanced proficiency in Excel and other data analysis tools.
  • Excellent problem-solving and analytical skills.
  • Strong communication skills, with the ability to work collaboratively across departments.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Experience with process improvement methodologies (e.g., Six Sigma, Lean) is a plus.
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