Order Processing Specialist - Wisenbaker : Job Details

**Order Processing Specialist**

**Department:** Inside Operations **Location:** Houston, TX

Wisenbaker team members are unlike any others in the builder services industry. They understand that the homebuilding business is tough and relentless in its demands. With that reality, they embrace the challenges each new day brings with a can do attitude.

Weve seen a lot of people hear the sound of hard work and run in the opposite direction. But there are those who run to and embrace what it takes to be successful in our industry. They find satisfaction in being rewarded for getting the hard things done and for knowing that they are among the elite in the builder services business.

If this sounds like you, please see the career opportunity below.

**Job Purpose:**

The Order Processing Specialist has the invaluable role of PO reconciliation for order cost accuracy, quoting each job, and releasing it to an order.This individual will work closely with the Client Relationship Specialist and Customer Purchasing Agents as well as other internal departments. Communication will be primarily through emails and online correspondence.

**Primary Duties & Responsibilities:**

* The Order Processing Specialist should refer to their account process sheet(s) daily and stay up-to-date with any changes made through our Implementations department.

* The OPS will manage internal processing of all product orders.

* The OPS double checks and releases sales orders for items that have been entered by data entry

* The OPS must handle accurate and timely quoting/PO reconciliation for all internal orders.

* The OPS should schedule all measures.

* Manage customer order entries

+ The OPS should know how to run the builders software applications efficiently if applicable.

+ Enter phone, fax or email orders into database management system

+ Confirm products are ordered and lead-times are met

* Manage Need PO List

* Develop Internal and External Relationships

+ Be able to handle all concerns and complaints to 100% satisfaction or elevate to appropriate corresponding departments.

+ Be professional and provide a positive attitude at all times.

+ Should have proper phone and email etiquette.

+ Attend builder corporate office meetings if the opportunity presents itself.

* Perform general administration tasks

+ Email, document preparation, phone, filing

* The OPS should attend meetings which include:

+ Model Home Meetings

+ Internal-Account meetings

* Stay up to date with product knowledge.

* Cross trained on Client Relationship role.

**Qualifications & Required Skills:**

* High School Diploma or equivalent required

* College Degree Preferred

* Comfortable performing basic math calculations

* 1-2 years Customer Service Experience a plus

* Excellent verbal, written communication and listening skills

* Ability to pay close attention to detail

* Must work efficiently and effectively both independently and as a team

* Good time management skills

* Ability to operate well under the pressure of a deadline

* Possess problem solving and analytical skills

* Computer proficiency in Windows and Microsoft Applications

**Wisenbaker Benefits offered:**

Health, Dental, Vision, and life insurance options

401K retirement savings plan

Paid Time Off

Holiday Pay & More!