Order Processing Specialist - Renfro Brands : Job Details

Job DetailsLevel Entry Job Location Corporate Office - Mount Airy - Mt Airy, NC Position Type Full Time Education Level High School Travel Percentage None Job Shift 1st Shift Description An individual must be able to perform each essential duty satisfactorily. SUMMARY: Processes daily customer orders for release to distribution center with the goal of maximizing fill rate and shipping within customer required parameters. ESSENTIAL DUTIES AND RESPONSIBILITIES

• Receives and reviews daily EDI orders for the purpose of resolving and correcting any issues (price, put up, quantities, item numbers, credit, and payment terms) that may prevent the order from transmitting properly.
• Reviews and enters customer orders for non-EDI customers. Verifies that price, put up, payment terms, item numbers, and credit are valid.
• Enters bulk orders for the purpose of reserving stock for eventual customer order.
• Accesses customers' web-based portals/hubs to download order detail and process information.
• Communicates information from customers and our system to the Accounting Department for credit card and credit transactions.
• Reviews orders for stock availability and communicates with appropriate personnel to resolve any shortages (Sales, Operations, Planning, Logistics, etc.).
• Releases orders to the distribution centers in accordance with the specific routing guidelines for each customer and in support of internal and external on-time shipping requirements. Communicates with DC personnel as necessary.
• Executes cancellations and back orders according to disposition of shortages.
• Initiates customer substitution requests to the distribution centers as directed by management.
• Other duties may be assigned.
• Adhere to company policies, including attendance and punctuality
• Communicate with co-workers, management and others in a courteous and professional manner;
• Conform with and abide by all regulations, policies, work procedures and instructions including but not limited to confidentiality requirements.

QualificationsPROFESSIONAL QUALIFICATIONS

• Excellent attention to detail, time management skills and meeting deadlines
• Positive attitude and ability to handle highly confidential information
• Ability to reflect positive attitude and disciplined work ethic
• Ability to work in a team
• Ability to work independently
• Strong interpersonal skills
• Demonstrated experience in being a self-starter
• Ability to deal with internal/external customers with enthusiasm and professionalism
• Strong verbal, written and interpersonal communication skills are essential
• Must possess confidence, good judgment, energy and the right personality to work in achallenging environment

EDUCATION/EXPERIENCE

• High school diploma or equivalent combination of education and/or experience required.
• Familiarity with standard planning concepts, practices and procedures.
• Intermediate level of computer skills required, specifically working knowledge of MS Office, Excel and mainframe systems.

KNOWLEDGE, SKILL AND ABILITY

• Must have strong attention to detail.
• Requires strong communication skills, both verbal and written.
• Strong mathematical skills.
• Ability to willingly participate in a team environment to achieve departmental and organizational goals and objectives.
• Ability to work with established deadlines.
• Flexibility to work outside of standard business hours to meet business needs.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. *The statements herein are intended to describe the general nature and level of work being performed by associates and are not to be construed as an exhaustive list of responsibilities, duties, and skills required. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer at any time with or without notice. AA/EOE/Minorities/Females/Veterans/Disabled. All qualified applicants will receive consideration for employment without race, color, gender (including pregnancy), gender identity, sexual orientation, national origin, religion, age, disability, veteran status, genetic information or other protected characteristics. *