Order Processing Specialist - COllabera : Job Details

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Order Processing Specialist Contract: sacramento, California, US Salary: $22.00 Per Hour Job Code: 355997 End Date: 2024-12-25 Days Left: 25 days, 2 hours left Apply Position Details:Industry Publishing and Information Service Job Title Order Processing Rep II / Customer Service Rep Work Location Sacramento CA Duration 6+ months Shift Timing: 8-4:30 OT possible when needed Job Description:

• As a Fulfillment Associate, you will be responsible for processing filings and document orders with state government agencies.
• The Fulfillment Associate will work closely with internal and external customers to provide excellent service and immediate responses to inquiries.
• A successful candidate will need to be a team-oriented individual who is able to multi-task, work independently, possess strong computer skills, and participate in team meetings by offering suggestions and ideas to increase team productivity and efficiency.

Essential Duties & Responsibilities:

• Learns product line, internal systems and processes, as well as jurisdictional rules and regulations in order to effectively serve clients
• Field incoming questions or issues regarding products and services the organization provides Reviews and fulfills incoming requests
• Contributes to customer satisfaction and organization success
• Participates in department-wide process improvement programs and process best practices

Job Responsibilities:

• Fulfill orders for internal and external customers by scanning and processing documents. Research legal documents.
• Submit and retrieve legal documents to the Secretary of State.
• Research entity status. Resolve or escalate issues.
• Follow requests through to completion.
• Communicate progress to customers and our teams.
• Navigate quickly between multiple processing systems and databases quickly. Contribute to customer satisfaction and organizational success.
• Participate in process improvement programs, best practices, and occasional special projects.
• Process State and customer documents following established Standard Operating Procedures using proprietary and MS suite application
• High School diploma or equivalent.
• Prefer some college: 1 year customer service experience.
• Prefer experience in retail, hospitality, or office environment.
• Experience working with a variety of software programs. Good typing skills (30 wpm.. Proficient working with MS Office Applications.

Minimum Qualifications:

• High School diploma 1 year administrative/customer service/processing/production experience Ability to interact with all levels of the organization
• Ability to work independently with a minimum amount of oversight while still being an integral part of a team
• Must have knowledge of a variety of computer software and spreadsheets
• Must have poise, tact and diplomacy
• Attention to detail in composing, typing and proofing materials, establishing priorities and execution of deadlines
• Ability to read and comprehend instructions, correspondence and memos
• Ability to work in a fast-paced, changing environment When needed, working overtime is required.

Preferred Experience /Knowledge:

• Employee may need to lift a maximum of 20 pounds
• Pay Range: $20 - $22/hour

Job Requirement

• Customer Service
• Data Entry
• Scanning
• Typing skills
• Administrative Assistant
• Excel

Reach Out to a Recruiter

• Recruiter
• Email
• Phone
• Nandini Das Gupta
• [email protected]

Apply Now