Order Processing Specialist - Noregon Systems : Job Details

POSITION SUMMARY:

The Order Processing Specialist is responsible for processing a diverse array of customer orders encompassing new and renewal software orders as well as hardware and accessories. This role requires a detail-oriented individual with strong computer proficiency, organizational skills, and the ability to communicate effectively with other departments to compile all necessary items and documentation for digital and/or physical delivery of products and services to customers.

KEY RESPONSIBILITIES:

* Order Verification: Use of ERP system to review incoming orders from customers and sales teams to ensure order is:

* Complete, containing all required information, contracts/documents, and approvals.

* Accurate, containing required data and formatting for automation and downstream processes.

* In compliance with company policies, including customer eligibility and verifying payment with Accounting, as needed.

* Fulfillable, with valid, in-stock part numbers.

* Order Fulfillment: Process orders using multiple computer systems and databases to:

* Perform or confirm proprietary software license generation/renewal for multiple product lines.

* Request and document third-party software licenses, special order items, and registered product warranties in coordination with Purchasing.

* Register proprietary hardware warranties.

* Create tickets and prepare documentation in performing hand-off of computers and adapters to Configuration team.

* Create tickets and prepare documentation in performing hand-off third-party software licenses to Support/Sales teams.

* Monitor order progress across a variety of same day direct as well as multi-day, multi-department fulfillment.

* Prepare packing slips, shipping labels, and customs documents for Warehouse team. Identify appropriate box size(s) based on part numbers and ship in alignment with carrier schedules.

* Data and order entry, as needed, transcribing customer information or order details across multiple computer systems and databases.

* Become familiar with company products, part numbers, and customer relationships to effectively process orders.

* Respond to questions from multiple departments related to customer orders, including request for status and shipping quotes. Assist departments to jointly resolve order issues.

* Participate in team-oriented environment that may necessitate incidental support of warehouse team through assisting with inventory counts or receiving/shipping inventory.

* Communicate daily with team members and relay any issues to management.

* All other projects and duties as assigned.

WORK ENVIRONMENT:

* This job operates in a professional office environment. The role routinely uses standard office equipment.

EDUCATION/EXPERIENCE REQUIRED:

* Minimum of an associate degree or a combination of education and experience.

* Prior experience in order processing, customer service, or related field preferred.

ADDITIONAL ELIGIBILITY REQUIREMENTS:

* Strong attention to detail and accuracy while working with a sense of urgency.

* Proficiency in Microsoft Office Suite (Outlook, Excel, Word) and preferred experience using Oracle/NetSuite, or another ERP system.

* Excellent communication skills, both verbal and written, with the ability to interact professionally.

* Strong problem-solving skills and the ability to work independently as well as part of a team.

* Flexible and adaptable to changing priorities, workflows, and technology.

PHYSICAL REQUIREMENTS:

* This is largely a sedentary role in a standard office setting. However, use of a utility cart to deliver computers and shipping documents to other teams is required. Incidental support of warehouse team would involve being in a warehouse environment that is not climate controlled.

* Basic motor skills and manual dexterity for extensive computer usage are required.

* Sitting for extended periods of time is required.

* Talking, hearing and close vision abilities are required.

* Stress may occur with changing priorities, tight deadlines, and extended hours, when needed.

* Ability to occasionally lift 25 pounds.

TRAVEL REQUIREMENTS:

* Participate in once daily building run rotation to transfer small packages and envelopes between two buildings, approximately five-mile round trip (with own vehicle, mileage reimbursed).

We want to protect and inform our prospective candidates. Please be aware that Noregon conducts its recruitment and hiring process professionally and securely. Official offers of employment are extended exclusively by our authorized representatives through direct communication channels and will never be sent via social media platforms or informal communication methods.

If you receive any communication regarding a job offer from an unofficial source claiming to represent Noregon Systems, LLC, please report it to our Human Resources Department ([email protected]) immediately for verification. We appreciate your vigilance and look forward to potentially working with you!

* This position description outlines the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Noregon Systems, Inc is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.