Order Support Specialist - Do it Best : Job Details

Order Support SpecialistLocation: Fort Wayne, INLevel: Hourly (Pay Class 3)Division / Department: Sales and Business Development / Order SupportReporting to position: Order Support SupervisorTravel: NoneAbout the Role:The Order Support Specialist will be responsible for order placement, shipment tracking, and responding to a variety of inquiries related to order support. This individual must possess excellent communication skills, attention to detail with a focus on accuracy, and a positive, service-oriented attitude.If you have any prior experience working in any of the following positions, we strongly encourage you to apply: Data Entry, Call Center, Order ClerkResponsibilities include:+ Participate in phone support rotation receiving member and vendor calls+ Answer hardware store calls regarding merchandise orders and shipments+ Respond appropriately with a positive demeanor to member objections and questions+ Provide information and instruction to members to assist with proper resolution to inquiries+ Assist the Order Support team when call volumes are high+ Research questions regarding various orders to resolve issues and questions+ Submit transfer orders between warehouses+ Escalate calls to various second-tier support as needed+ Monitor assigned reports for errors+ Log calls for knowledge base and historical research+ Develop and maintain productive working relationships with team membersEducation and Experience:+ Customer service and/or call center experience preferred+ Experience with personal computers and desktop software tools+ Ability to accurately interpret information as well as demonstrate problem-solving and analytical thinking skills+ Experience with Google Docs and Sheets+ Experience with Internet communications+ Experience with training/mentoring/coaching/helping others understand a process (customer service)+ Ability to communicate clearly+ Problem-solving experienceBenefits available to you:+ Full insurance benefits package including Medical, Dental, & Vision+ Paid time off to foster work/life balance+ Profit sharing+ Bonus Pay opportunities+ Retirement funding opportunities+ Education reimbursement+ Health club reimbursement+ Career advancement opportunitiesAbout Do it Best:We're the only US-based, member-owned hardware, lumber, and building materials co-op in the home improvement industry. We proudly serve thousands of locations in over 50 countries, offering exceptional merchandise and services driving us to nearly $5 billion in annual sales. Our goal is to help our members grow and achieve their dreams.Culture:Each team member is valued as an individual - with their intrinsic value at the forefront. We prioritize your career growth through one-on-one training, conferences, tuition assistance, mentoring and more. We encourage authentic relationships by hosting social events and fostering a culture where lasting friendships are made. In fact, the three most valued aspects of being a part of the Do it Best team are the culture, the compensation, and the level of fulfillment that each team member experiences from their role.Our Philosophy: Serving others as we would like to be servedOur Mission: Making the best even betterOur Goal: Helping members grow and achieve their dreams