Outbound Customer Care Expert - SALT Service : Job Details

Outbound Customer Care Expert Job Description:

Discover why SALT is an exceptional company to be a part of. Joining SALT means becoming a member of a rapidly expanding organization that prioritizes a balanced and healthy home and work life, embraces an attitude of excellence, and, above all, treats its team like family. As Austin, TX's most trusted expert in Home Services, SALT excels in delivering a white glove service to customers requiring expert services and repairs. If you appreciate collaborating with high-performing, motivated, and passionate individuals within a supportive environment, then SALT is the ideal workplace for you!

?Our Mission: To Serve Our Community and Team Members with Love and Integrity.

ABOUT THE POSITION:

Join an industry-leading team at SALT Service Co and become a valuable member and an industry leader where innovation, expertise, and a dedication to excellence converge. With a well-established presence in the residential services sector, we are committed to delivering top-tier solutions to our clients. SALT Service Co. is an expanding organization dedicated to delivering efficient and effective solutions to its clientele.

The Outbound Customer Care Expert (CCE) is dedicated to fostering lasting relationships by providing exceptional experience for customers. Successful CCEs exhibit a sincere interest in how SALT services can fulfill customers' home needs and adeptly present options to ensure a seamless and convenient experience.

RESPONSIBILITIES:

• Majority of the shift will be making outbound calls to our customers and will require someone focused and motivated.
• Initiate outbound calls for appointment reminders for club members as needed and ensure the team is focused on maximizing our availability.
• This position will require you to take inbound calls as needed.
• Create a positive customer experience.
• Assure all lead sources are addressed as quickly as possible.
• Respond to incoming inquiries from current customers and potential customers in a friendly manner with timeliness and accuracy.
• Communicate effectively with customers, vendors, technicians, sales staff and department personnel via telephone, email, and written correspondence to answer inquiries or to provide information.
• Maintain complete, accurate and updated information in the customer database.
• Promptly report any service issues to the appropriate leader to ensure customer satisfaction is maintained.
• Effectively manage conflict resolution with customers through clear communication, addressing all concerns, questions, or problems expediently.
• Monitor the Call Center's task management and complete as needed.
• Participating in all company required training.
• Always maintain a courteous demeanor with customers and associates.
• Abide by all standards of performance and ethics.
• Follow safety policies and procedures.
• Perform other duties as assigned.

QUALIFICCATIONS:

• High school diploma or equivalent; additional education or training in customer service is a plus.
• Age Requirement: Minimum age of eligibility: 18 years or older.
• Teachability: Willingness to learn and embrace continuous learning opportunities.
• Communication Skills: Professional and amiable phone presence.
• Problem-Solving: Strong problem-solving capabilities.
• Experience: Previous Customer Care experience is preferred.
• Screening: Successful completion of drug screening and background check.
• Adaptability: Ability to follow/utilize the playbook when handling different topics/conversations.
• Customer Service in a call center environment (preferred but not required)
• Geographical knowledge of service areas and/or map reading skills.
• Proficiency in Microsoft Suite products
• Availability to work Monday- Friday anywhere between 7:00AM-5:00PM (dependent upon schedule)
• Competitive salary ranging from $37,440 to $50,000 based on experience and knowledge.

SCHEDULE:

SALARY:

BENEFITS:

• Competitive compensation and opportunities for performance-based incentives.
• Structured training programs and mentorship.
• Health insurance, dental coverage, life insurance, and retirement savings options.
• Paid holidays and vacation time.
• Family & friends discount.
• Gift card giveaways, company-sponsored trips (performance based).
• Opportunities for career advancement within the company.
• A positive and inclusive work culture that values your contribution.
• Open-door policy.
• Family owned & operated We are enthusiastic about the prospect of having a skilled and dedicated Customer Care Expert join our team, contributing to the ongoing success and growth of SALT.