Outbound Sales and Sales Support - Epic Communications : Job Details

Join Our Team Today!

Do you have a passion for technology? Are you an outgoing, self-driven individual who thrives in an ever-changing environment? If so, we would like to invite you to join our team at Wireless Zone!

As an Outbound Sales Representative at Wireless Zone, you will play a crucial role in driving our sales efforts and supporting the sales team with daily operational tasks. Your primary responsibility will be to proactively reach out to potential customers to generate new business opportunities and drive sales growth. Additionally, you will assist the Small Business sales team with various tasks to ensure smooth customer relationships and enhance the overall customer experience.

Your hard work and dedication will be rewarded with:

Competitive salary with performance-based incentives.

Opportunity for Growth

Comprehensive training and professional development opportunities

Supportive and collaborative work environment

Team Building Events and a Family-like atmosphere and culture

Job Requirements:

Outbound Sales Efforts:

Conduct outbound calls to potential customers from provided leads and databases.

Set appointments for the store and small business sales team.

Identify customer needs and promote Verizon products and services effectively.

Achieve and exceed monthly sales targets and performance metrics.

Follow up with leads and maintain accurate records of interactions and outcomes.

Sales Support:

Assist the small business sales team with daily tasks and phone calls.

Provide support in processing sales transactions and handling customer inquiries.

Help with administrative tasks including updating customer records and generating sales reports.

Customer Service:

Deliver exceptional customer service by addressing customer questions, concerns, and complaints in a professional manner on the sales floor as needed.

Provide knowledgeable guidance on Verizon products and services to enhance customer satisfaction.

Product Knowledge:

Stay updated on the latest Verizon products, services, and promotions.

Continuously improve product knowledge to effectively address customer needs and enhance sales efforts.

Qualifications:

High school diploma or equivalent; college degree preferred.

Knowledge of cellular and/or computer technology is preferred.

Proven experience in sales or customer service, preferably in a retail environment.

Strong communication skills with a persuasive and engaging approach.

Ability to work independently and as part of a team.

High energy and self-motivated

Eagerness to Learn

Proficiency in using sales and customer management software.

Positive attitude and a strong desire to achieve sales targets.

Flexibility to work evenings, weekends, and holidays as needed.

Our Company - Epic Communications

We are a locally owned and operated Verizon Authorized Retailer. Our first location opened in 2006 in Bangor and since then we have grown to 5 locations across the state of Maine. Our objective is to provide each customer with technology that excites them and fits into their everyday life while being a resource for questions and service for a lifetime, all while providing an exceptional customer experience.

Our Culture

We are dedicated to providing the best customer and employee experience in our store. We realize our team is the key to continued success. We provide a flexible schedule, a competitive commission structure, and ongoing training and development to ensure your success. We are a close-knit group of coworkers with a family-like culture. We are proud to have been named one of Maine's Best Places to Work for 3 years in a row!

Our Community

We are passionate about community involvement and positively impacting the lives of others. The Wireless Zone Foundation for Giving was established in 2003 and offers grants to charitable organizations from donations by Wireless Zone Franchisees, employees, and friends. The grants are given to support programs and organizations dedicated to improving the communities in which we operate and live. In addition, we participate in events and fundraising throughout the year, from our Round Up program to our Backpack Giveaway we try to give back to the communities we serve as much and as often as we can!

About Wireless Zone

Wireless Zone, A Verizon Authorized Retailer is seeking the best, most energetic team players to assist in our growth. Wireless Zone is the Nation's Largest independent wireless franchise with over 720 locations Nationwide. Our reputation since 1988 has been built around exceptional service to our customers. We are seeking high-energy, reliable individuals with outstanding customer service skills to sell and promote Verizon products and services in a fast-paced, high-traffic environment!