Outpatient Administrative Specialist - Emergency Department - Upstate University Hospital : Job Details

Job Summary: Working in one of three emergency department locations (University Hospital adult and pediatric and Community) to ensure smooth patient flow and prompt registration. Interview emergency room patients through a bedside registration process to obtain demographic and financial information. This may include, but not limited to informing patients of insurance benefits (from RTE or web site); providing estimate to patient of anticipated out of pocket costs of care; collecting amount due, and/or offering payment plan; and/or providing information about financial assistance programs. Document in Epic the outcome of the financial portion of the registration. Monitoring the Epic Track Board throughout shift to follow up to admit patients with admit to Observation or Inpatient order. Complete appropriate forms before patient leaves the ED when possible. Updating patient (if indicated) with revised financial estimate. Quality assurance and training, resolving ED Missing Reg Items work queues and claim edit errors, Assists with audits & analysis of denials. Assists with development of training materials. Appropriately relays issues identified as needing higher level of intervention. Acts as liaison between the Emergency Department & Registration when problems/issues arise. Provide direction and leadership to subordinate staff assigned to same shift to ensure smooth and efficient patient flow. Liaison to clinical staff when supervisor is not available. Maintain good working relationship with Emergency Registration supervisors to help foster new ideas and departmental improvements. *Night shift: complete bed placement functions and ADT transactions in Epic: change of service and/or attending, inpatient bed swaps and transfers. Death certificates: review autopsy form to determine if the body can be released and work with physicians to complete the death certificate Minimum Qualifications: Associates degree and two (2) years of related patient financial/insurances services experience in healthcare related setting or equivalent combination of education and experience required. Working knowledge of medical terminology, medical billing/insurance requirements, familiarity with medical coding, and excellent written/oral communication skills required. Certified Health Access Associate (CHAA) required** - **Candidates who do not currently possess CHAA will be required to obtain certification within 2 years of appointment. Preferred Qualifications: Excellent customer service skills and the ability to work with diverse patient populations in a stressful environment, and efficient keyboarding skills necessary. Prior leadership experience preferred. Work Days: Days, Evenings and Nights Message to Applicants: Accepting applications for current and future openings in the emergency department. Both Full-time and Part-time opportunities are available. RecruitmentOffice: Human Resources Executive Order: Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) ###-#### or via email at [email protected].