Outpatient Rehab Front Office, Part-Time - AdventHealth : Job Details

Outpatient Rehab Front Office, Part-Time– AdventHealth Shawnee Mission

All the benefits and perks you need for you and your family:

• Vision, Medical & Dental Benefits from Day One
• Student Loan Repayment Program
• Received Magnet® recognition from the American Nurses Credentialing Center in January 2019

Our promise to you:

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Part Time 24 hours a week

Shift:

• The position can be either 3 full days vs. 5 half days.
  • We can be flexible with days/hours
• Primary job function would be insurance authorizations and verifications for outpatient rehab patients.
• They will also be assisting with general office duties such as scheduling patients (new and recurring), checking in patients, document scanning, and supply ordering/stocking.

Location: AdventHealth Shawnee Mission

9100 West 74th Street, Merriam, KS 66204

The community you'll be caring for:

At AdventHealth Shawnee Mission, formerly Shawnee Mission Medical Center, you're more than just a number on a chart. You're a whole person, who functions best when physically, emotionally, and spiritually fit. Find whole-person care, dedicated teams and staff, and a wide variety of medical services, all at our hospital in Shawnee Mission, Kansas.

The role you'll contribute:

The Customer Service Specialist is an accountable member of a patient care team. Accountable for clerical and supportive functions which contribute to the smooth operation of interoffice systems generated by patient care activities. Responsibilities may include answering incoming phone calls, greeting individuals coming into the department, checking patients in via the computer, collecting applicable co-pay, deductibles and/or coinsurance amounts from patients; post payments; scheduling appointments and/or follow-up appointments; making new patient folders

The value you'll bring to the team:

Greets patients and visitors in a prompt, courteous and helpful manner.· Demonstrates good judgment in routing/answering phone call; assures that all in-coming calls are answered and screened, then directed to the appropriate area and that messages are relayed timely and to the appropriate area.· Maintains a pleasant, caring attitude when communicating with guests and patients through face to face, or phone contact.· Works collaboratively with Leadership to provide accurate and timely projects.· Demonstrates and conveys a favorable image of the Medical Center.· Models ethical behavior in decision making.· Maintains confidentiality of medical records and other confidential information.· Adheres to the system Corporate Compliance plan, and to all rules and regulations of all applicable local, state and federal agencies and accrediting bodies.· Coordinates necessary copying and printing for the department.· Organizes and maintains department filing system.· Processes and distributes incoming, outgoing and interoffice mail, including faxes.· Suggests ways to improve department services.· May participate in the orientation of new employees as appropriate.· Keeps updated on current office software needed to perform essential job needs.· Demonstrates knowledge and maintenance of office equipment including phone system, photocopier, computer, fax machine and calculator.· Demonstrated ability to perform all office/support duties even those not performed on a daily basis.· Exhibits good judgment and time management skills to accomplish daily tasks.Customer Service Specialist duties specific to SMPG and Cancer Center· Schedule patient appointments in software as trained following scheduling procedures and standards.· Check in/out patients, accurately validating insurance and collecting pertinent copays, and deductibles and having patients complete paperwork.· Performs a daily reconciliation of payments and adjustments posted against sign-in sheet, encounter forms, and Athena correcting any discrepancies prior to daily close.· May prepares bank deposits on a daily basis.· Current knowledge of ICD-9 and CPT-4 coding applications.