Outreach Coordinator - Customer Service Representative - Hiregy Staffing : Job Details

POSITION OFFERED BY NO FEE STAFFING AGENCYJob Requirements: High school diploma required. No previous commitments. Must have Ethernet connection in designated workspace.Must have at least 1+ year of related customer service experience, overcoming objections, outbound calling, etc.Must be able to make 60 outbound calls minimum a day, be persuasive and able to move the call along to get the medical records person to commit to giving us the records.Able to be organized to follow back up to make sure they get the records.Employer will conduct a background check, drug test/screening and Motor Vehicle Record check.Job Responsibilities: Answer inbound calls from members, providers, and other resources courteously, respectfully, and timely.Capture relevant information about the member's demographics and healthcare information and document in the member's record.Follow approved scripts, ensuring members understand and are comfortable with the terms, and respond to resistance persuasively and with professional courtesy.Present a positive, professional, high-energy engaging approach to members and team members.Report member feedback, including concerns, hesitation, complaints, and escalations, immediately to leadership following the policy and procedure established.Meet daily/weekly/monthly goals set by the department (i.e., number of outbound calls, call quality standards and enrollment targets).Demonstrate empathy with our users who are on a healthcare journey. Gather user feedback and disseminate it amongst the team.Work within multiple systems, including customer relationship management platforms, telephony, email, and other systems as required. All other duties as assigned.Shift: Tues to Saturday from 11 to 8pmin a HIPAA-compliant remote setting.Contract (long term, no end date).**Work Schedule: Will be discussed with employerSalary: $16.50 an hour (Depends on experience)To apply, Provide an Employ Florida Resume Online and Via email (Address provided below)Employer is an Equal Opportunity Employer M/F/D/V**DisasterRecoveryJob