OUTREACH & ENGAGEMENT SPECIALIST - Catholic Charities Family Community Services : Job Details

**Outreach & Engagement Specialist**

**Job Details**

**Level**

Experienced

**Job Location**

79 North Clinton Ave - Rochester, NY

**Position Type**

Full Time

**Education Level**

Bachelors Degree

**Salary Range**

$20.00 - $22.00 Hourly

**Travel Percentage**

Up To 30%

**Job Shift**

Day

**Job Category**

Behavioral Health

**Description**

The Outreach and Engagement Specialist will focus on reaching individuals in our community experiencing mental health or substance use issues by interacting in community health fairs, visiting homeless shelters, presenting at local community centers, participating in consortiums around homelessness/housing instability, and collaborating with local community health centers. These opportunities for engagement will allow the specialist to share details about available services and help individuals connect with treatment. Additionally, the outreach and engagement specialist can reach out to former clients who have stopped making their appointments and help reestablish engagement and eliminate barriers to services.

**Essential Duties and Responsibilities**

+ Completes outreach to clients that have missed appointments to re-engage them in services

+ Calls clients and documents outreach, identified barriers to treatment and possible resolutions, and documents in the case record

+ Send outreach letters and document outreach in client chart

+ Assists with general administrative duties

+ Answers telephone, provides information, records messages, delivers messages to responsible personnel

+ Completes client intake processes for clients

+ Functions as a backup and provides support to the Intake Coordinator on high volume days, as well as when the Intake Coordinator is not in the office

+ Actively seeks information to understand service provider/customer/staff needs and expectations.

+ Builds rapport and fosters cooperative relationships with clients by establishing mutual respect

+ Maintains open communication with staff around barriers or challenges

+ Communicates and partners with the department and agency personnel as required to ensure on-going and effective program operations

+ Establishes and promotes trust to facilitate collaboration - shares information with others

+ Takes the initiative and leverages available resources (individuals, processes, departments, and tools) to complete their work efficiently and effectively

+ Acknowledges mistakes right away and acts quickly to identify and implement problem resolution

+ Ensures most critical tasks are always completed on time. If there are obstacles to completing them, does all they can to creatively problem solve. Informs management ahead of time if efforts are not enough to keep the tasks on track

+ Maintains composure under stressful, distracting, or challenging situations

+ Represents agency at community events

+ Present information about CCFCS programs and eligibility

+ Awareness of and active support of the Agency's Mission, Vision, Values and Strategic Plan

+ Other responsibilities as requested by supervisor

_Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive. Employees are required to follow appropriate supervisory direction and perform other related duties as required._

**Qualifications**

**Education:** Bachelors Degree in Social Work or related field preferred. Equivalent Combination of education and experience will be considered.

**Experience:** Two to five years of experience providing direct services in a human service organization. Must be proficient with Microsoft Office Suite. Experience working in multicultural environments and/or human services field is preferred. Ability to speak Spanish is preferred.

**Physical Demands/Work Environment:** The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk, hear, stand, walk, use hands to type and/or perform light lifting. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. The noise level in the work environment is usually quiet.

**Compliance:** Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing and documentation standards. All duties must be performed in accordance with CCFCSs corporate compliance & ethics program.

**Additional Requirements:**

+ Ability to prioritize assignments, plan, and complete work projects with minimal direction,

+ An ability to work efficiently and effectively and meet deadlines,

+ An ability to work under pressure,

+ Excellent verbal/written skills,

+ Ability to maintain confidentiality,

+ Ability to demonstrate behaviors and attitudes which support agency mission, philosophy, and policies.

+ Willingness and ability to foster agency and program wide cooperation and teamwork through use of positive/constructive communication techniques,

+ Possession of a valid NYS Drivers license and use of a registered and reliable vehicle.