Outreach Supervisor - Essen Health Care : Job Details

Our growing Health Home Division is a Virtual Home for Medicaid recipients with chronic health conditions. It is a care management model where all individual caregivers communicate to address patient's needs in a comprehensive manner. Essen's health home division has a team of care coordinators who function as connectors and coordinators to a patient's care team and connect members to the social services they need, including housing, transportation to appointments, medication reminders, educational courses, financial support and more.

The Outreach Supervisor is responsible for managing and supervising the team of Outreach Specialists and a Community Support Navigator. The incumbent will individually monitor the team's performance and productivity, ensuring the team meets daily and monthly targets. She will review and audit all consents to ensure that the team maintains the health home standards. The Outreach Supervisor will manage the workflow, create schedules, and delegate tasks as required. Additionally, the Outreach Supervisor will assess the work performance of the outreach specialists and document areas that require improvement.

Associate's/Bachelor's/Master's degree preferred. At least two years' experience in outreach. At least one year of supervisory and training experience is preferred. Excellent written and oral communication skills required. Proficiency in Spanish and other languages is preferred. Ability to multi-task well while maintaining a positive “can do” attitude. Demonstrated ability to manage a team in a fast-paced environment while building and enhancing team productivity. Demonstrated professionalism and leadership skills along with the ability to develop, direct, and support staff.

Essen Health Care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population.