Overnight Customer Service Representative - Carroll Independent Fuel Company : Job Details

Job DetailsLevelEntryJob LocationStore 83 - New Market, MDPosition TypeFull-Time/Part-TimeEducation LevelNoneTravel PercentageNoneJob ShiftGraveyardJob CategorySalesDescriptionJob Summary:The Customer Service Representative (CSR) is responsible for directly interacting with customers for the purpose of supporting our vision of being Fast, Fresh and Friendly . The CSR works to support store management and facilitate the completion of all store level tasks. The CSR completes a wide variety of tasks related to store operations including, but not limited to: food preparation, cash handling responsibilities, customer service, general cleaning and any other needed functions required by store management.Principal Duties and Responsibilities:

• Provide superior customer service to all customers: greeting, assisting, suggest selling and thanking each customer.
• Respond to all customer requests in a timely manner.
• Support and follow all safety and security initiatives.
• Ensure proper cash handling with the operations of the POS and cash bank procedures.
• Adhere to all store operations procedures, policies and guidelines.
• Properly execute up-selling initiatives and provide a value to the customer.
• Follow all daily operating procedures to ensure store is clean, organized and well-kept to ensure a positive customer experience.
• Replenish product and supplies, while keeping the store in the highest quality stocked position at all times.
• Effectively communicate with store management and team members.
• Complete all tasks assigned by store management including the completion of all mandatory training within the timeline established by management.
• Adhere to all Food Service Program procedures, standards and sanitation requirements.

QualificationsMinimum Knowledge, Skills and Abilities:

• Must be at least 18 years old
• Strong focus on customer service and working with people
• Strong commitment to teamwork
• Strong communication skills, including the ability to professionally communicate verbally to customers
• Ethical, honest, trustworthy, respectful, compassionate, supportive and patient
• Flexible and adaptable to change
• Ability to handle difficult situations professionally
• Ability to lift up to 50 lbs.
• Reliable transportation
• Ability to work all shifts, weekends and holidays as needed by the business, as well as work the site alone, as required.

Working Conditions:

• Retail environment with occasional exposure to unpleasant working conditions including dust, extreme temperatures and potential contact with petroleum and/or deaning products.
• Spends the majority of the shift standing with frequent bending and lifting.
• In inclement weather conditions, employees may be expected to assist with efforts to maintain full store operations