Overnight Front Desk Agent - At Hotel Indigo Downtown Kansas City - Great Lakes Management Group : Job Details

Overnight Front Desk Agent

At Hotel Indigo Downtown Kansas City , we are committed to making a positive difference in the lives of our team members. We offer an expansive benefits package that includes medical, dental, vision, and life insurance. In addition, we offer 401(k) with company match and tuition reimbursement. We also offer opportunities for growth and development.

Reports To: Front Office Manager

General Purpose: Audit, balance, and report on the various areas of the hotel (e.g., food and beverage outlets, rooms/front desk, Market, etc.) to provide accurate, timely information and to ensure company and Hotel policies and procedures are followed, and to prevent fraud.

Job Responsibilities

• Audit, balance, and report on all food and beverage outlets cash and credit operations to include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc. and reset all registers to ensure accurate, timely information.
• Audit, balance, post, and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc., to ensure accuracy and verify proper cash handling procedures are followed.
• Audit, balance, and prepare, verify and report on room information to provide rooms management with a picture of how they are performing.
• Prepare and input statistics and income journal sheets for the preparation of daily reports.
• Balance and close all bank ticket codes.
• Run night audit final after ensuring all revenues are in balance nightly.
• Perform the duties of a Front Desk Agent/Bellman, including check-ins and check-outs.
• Compile guest email addresses for comment cards and our market research company.
• Track guest issues in a master Guest Response Log, complete a snapshot of hotel and restaurant activity called the Flash Report, and send it to all employees.
• Basic supervision of 3rd shift staff, including contracted security.
• Attend quarterly Night Staff meetings with Manager.

Qualifications

• Accounting background preferred but not required.
• Ability to operate a personal computer, cash register, and calculator.
• Ability to compile facts and figures.
• Telephone and guest relations etiquette and skills.
• Moderate hearing is required to communicate with guests.
• Excellent vision is required for viewing computer screens.
• Excellent speech communication skills required to communicate with guests over the telephone.
• Excellent comprehension and literacy required for reading daily reports, numbers, etc.
• Ability to lift files/papers up to 5 lbs. 50% of the time. May lift luggage up to 50 lbs.
• No bending/kneeling required.
• Mobility - ability to move between the front desk, PBX and accounting, and various other areas in the hotel 15-20% of the time.
• No continuous standing, climbing, or driving is required.
• Personal computer, telephone, cash register, calculator - approximately 90-95% of the time.
• Work within 90% of 8 hours.
• Must pass a background check.

Qualifications:

• Must be 18 years of age or older
• Ability to work a flexible schedule including nights, weekends, and holidays
• Ability to work in a fast-paced environment and multi-task
• Must have reliable transportation to work
• Must have reliable transportation to work
• Ability to work in a fast-paced environment and multi-task

Job Types: Full-time, Part-time

Pay: $13.00 - $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Overnight shift

Experience:

• Night audit: 2 years (Required)