Overnight Hospitality Shift Lead - Laz Parking : Job Details

The Spirit of the Position:

The overnight shift lead of hospitality oversees the valet team and ensures that every guest meets all high-end service standards. Complete the shift lead checklist for every shift. Conduct garage and critical audits on every shift. You will check in with the front desk team daily to ensure everyone is on the same page.  

Shifts Available:

Full-time Overnight 11p-7a - days will vary week to week

Part-Time Overnight 11p-7a - 2 nights a week and days will vary week to week

Principal Job Duties:

• Supported location management with financial, operational, safety, and service-related success at their hotel. 
• Attend daily stand-up meetings and resume meetings scheduled by the client.
• Ensure each shift holds LAZ internal stand-up meetings (Pre-Shifts or “Huddles”).
• Ensures staff adheres to rules of conduct, policies and procedures.
• Embrace, resolve, and see through to the resolution of any customer service or client concerns.
• Communicates any challenges to Location Management to address. 
• Additional duties as assigned. 

People: 

• Assist with the management and development of the hotel team in accomplishing annual and periodic goals/initiatives while embodying and using LAZ Parking's culture as a guideline. 
• Identify high-potential employees to support the organization's continued growth within and outside your region.
• Ensure all safety initiatives from the National Safety & Training Manager, Hospitality, are rolled out to new and existing employees.  
• any safety concerns are reported to the Hospitality Manager/Assistant Hospitality Managers for review and suggestions on improving safety at your hotel.  
• Supervises, mentors, and trains staff on day-to-day activities without management.

Product:

• Assists in establishing performance standards and recommending and implementing procedure changes when necessary.
• Drive service results and establish goals by monitoring and responding to LAZ Service Shopper Reports and hotel internal service metrics results. 
• Responsible for cultivating client relationships and business retention. 
• Implement and complete other projects, programs, and initiatives that may arise from the assigned hotel(s). 

Profit:

• Responsible for claims and safety-related training and prevention initiatives.  
• Responsible for overall financial success during their shift.

Education: 

• High school diploma or GED required.   

Experience:  

• Supervisory experience is preferred.    
• Hotel and Valet Experience is a plus.
• Manual transmission is preferred but not required.    
• Strong customer service experience.      
• Valid driver's license required.   

Skills:         

• Ability to communicate professionally and effectively.       
• Ability to speak, read, and comprehend the English language. 
• Must be open to feedback, differing opinions, and other points of view. 
• Demonstrates a sense of urgency and timeliness. 
• Demonstrate the ability to seek improvement.  
• Excellent team building and interpersonal skills. 
• Ability to drive a standard transmission. 
• Ability to produce and maintain an acceptable driving record and unrestricted driver's license.   

Physical Demands:  

• Willingness to work in the elements – heat, wind, snow, rain, etc.  
• Ability to lift, push, and pull at least 50 pounds.  
• Ability to stand, walk, and run for extended periods of time.  
• Ability to bend, stoop, squat, and lift frequently throughout a shift.  

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully.  Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.  

Benefits:

• Team Atmosphere
• Growth Opportunities
• Pay Activ – On-demand access to earned wages; get up to 50% of your earned wages immediately!
• Paid training: No experience? We have you covered!
• Free company uniform

The following programs are available to help support you, free of charge.

• Health Coaching & Resources One-on-one health coaching is available to all employees whether you enroll in LAZ Benefits.
• Employee Assistance Program (EAP) you and eligible household members have 24/7 access to confidential counseling.
• Smoking Cessation Program

Additional Full-Time Benefits:

• 401k
• Medical, Dental, Vision
• Paid time off
• Short Term & Long-Term Disability
• *After six months of employment, working at least 25 hours, on average, per week - part-time employees are eligible for full-time benefits.

FLSA Status: Non-Exempt; non-tipped

LAZ Parking is an equal-opportunity employer. In all our employment practices, including hiring, we are firmly committed to providing equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state, or local law. No question in our application process is used to limit or exclude any applicant's consideration for employment on such grounds.

This Employer participates in E-Verify.