If you are passionate about fitness and a person who wants to change lives every day for an UNBELIEVABLE company then keep reading!
Gold's Gym Socal and its affiliated clubs are growing fast and looking for an hourly Front Desk Manager to help our teams provide world-class service for our members by utilizing in-depth knowledge of company products and programs. We'll challenge your skills, talents, and abilities and reward your every success. Here are just some of the benefits you will get by being a Gold's Gym SoCal employee:
Work in a fun environment with great peopleGreat benefits packageJohn Hancock 401kAflac supplemental insurance optionsFree gym memberships and discountsOpportunities to grow within the companyWhat sets us apart from the rest:
Dedication to our members' successes and goalsIntegrity which creates life-long relationshipsPassion for people in the communities we servePride in what we do and who we areLeadership development (ongoing)Excellence in executionBut most of all…. we are more than a gym; we are a family!!
We want talented individuals who:
Have a positive, upbeat, and outgoing attitudeAre passionate about hospitality and excellence for our membersCan work in a dynamic, fast-paced, goal-oriented environment without sacrificing quality of serviceHave fitness industry experience (preferred)Love to constantly learn and growWhen you come to work you'll:
Management/Leadership Duties:
Manage club operations to ensure policies and procedures are followed at all timesTrain and supervise all team members in the gym including Front Desk and Housekeeping AssociatesWork in cooperation with GM to manage/process cancellations following procedures in place to retain membersEnforce all club rules, policies and promote proper execution of all procedures.Manage membership questions, concerns, and inquiries at the front deskPartner with General Manager to provide a best-in-class, member-centric experience that strengthens member relationships and builds member retention.Ensure members receive a friendly greeting/check-in and prompt attention to their needs.Engage members with various fitness offerings including personal training, group exercise classes, and Gold's Gym SoCal digital content.Maintain relationships with members and serve as a resource for their questions or concerns and putting them in touch with the right resources as appropriate.Provide a clean, friendly, well-maintained club to members and guestsHelp new members become comfortable in the club.Tour potential members through the club and describe the facility, equipment, services, and amenities that directly tie back to their individual fitness needs and goals.Ensure all guests are registered and entered into the system.On-board new members successfully and assist with all member retention activities in order to drive club profitability.There are some MUST HAVES:
Ability to use sound business judgment and have strong analytical skillsAbility to effectively communicate with constituentsEffective listening skillsEffective delegation and follow-up skillsEffective planning and organization skillsDemonstrates ability to create a positive environmentDemonstrates willingness and openness for self-developmentAbility to identify and use resources to improve overall operationsStrong leadership qualities coupled with excellent motivational, communication, and team-building skills will make you an ideal candidate for this position.College degree preferred.
Current CPR Certification is required.
This role requires the ability to move and lift up to 25 lbs. Standing or walking for extended periods of time and ensuring a professional demeanor, clear communication, and appearance in a clean uniform are also required.
The schedule is Monday - Friday: 8:00 p.m.-5:00 a.m.
ASK YOURSELF IF YOU HAVE WHAT IT TAKES….. COME BE A PART OF THE FAMILY LEGACY TODAY!
We Celebrate Everyone!! Gold's Gym SoCal and all its affiliated clubs are an equal opportunity employer. We are proud of our diversity and are committed to creating an inclusive environment for all employees, applicants, vendors, and members alike. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
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