Benefits:
- Competitive salary
- Employee discounts
- Free food & snacks
- Free uniforms
The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. The Overnight Closer will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members prospective members and guests. You will also be responsible for closing that days shift for that business day as well as creating an accurate bank deposit. ResponsibilitiesThe Overnight Team Member will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guestsYou will also be responsible for closing that days shift for that business day and maintaining the cleanliness standards of the clubFollow the 10/5 Rule: Intentionally acknowledge anyone within 5 feet whether they're coming in/leaving the Club, out on the floor, or up at the Front DeskConduct accurate Tours and Info. Calls for Prospects through memorization of specific scriptsHandle all Front Desk activities, including: -Personalized check-ins for every Member, Guest, and ProspectAddress security issues with check-ins (such as no photo on file) and overdue balancesAnswer phones in a friendly manner and assist with a variety of questionsTake Prospects and Guests on tours, educate on membership options, and get them signed up. -Facilitate updates to Member accounts, such as updating billing information or rewriting an agreementRespond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as neededOperate tanning booths and other amenities for Black Card MembersAssist in maintaining the cleanliness of all aspects of the clubCommunicate and coordinate with the day shift and overnight support positions to ensure seamless club operationsContinual standing and walking during shiftWill encounter cleaning agents during shift
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.