Panel Management Assistant - La Clinica de La Raza : Job Details

Who we are La Clnica de La Raza is a community based health center committed to providing culturally appropriate high quality and accessible health care to the diverse communities of the San Francisco Bay Area We have spent over 40 years advocating for and creating a health home for the many that have been denied access to care As health care activists we are dedicated to making sure individuals who do not have health coverage get the same level of quality healthcare as those who have it From our genesis as a community health center in 1971 we understood that we cannot heal our communities without also addressing the economic and social factors that affect health Many times this requires that we go outside and provide services in other settings to build the bridge that links individuals to our health center for preventive and primary care Over 90000 individuals come to La Clnica because it is a welcoming place that addresses the whole person coordinating and connecting them to a broad network of services to improve and maintain their health and well being While we are still known for our activism and spirit of social justice we are also proud to have grown into a sophisticated provider of primary health care services with 35 sites across Alameda Contra Costa and Solano counties Be part of an excellent care team We are looking for individuals who are inspired to deliver a great experience to our patients and who want to play an important role in patient centered care At La Clnica you will be challenged to be exceptionally accurate observant and proficient while at the same time providing a human touch and an excellent patient experience Many people excel at one of these areas but it takes someone with a special combination of skills and character to do both To be successful you need to enjoy interacting with all kinds of different people to feel energized by a fast paced clinic environment and remain cool under pressure You should have a successful history of being responsible reliable and capable of solving problems while being friendly and helpful in looking for ways to support other care team members Major Areas of Responsibility include but are not limited toCommitment to QualityBring creativity and inventiveness to the workplace to help design quality improvement initiatives and rally staff together for collaborative workLead your clinic team through PDSA Plan Do Study Act cycles of quality improvementAttend webinars and trainings on an ongoing basis to enhance knowledge and relay information to support quality improvement initiativesFamiliarize yourself with the language of quality improvement such as HEDIS measures UDS scrubbing etcParticipate and support in the spirit of collaboration with other Panel Managers across clinic sites through Community Calls and other eventsDemonstrate a commitment to excellent patient experience and quality outcomesCommunicate and work effectively with providers and other members of the care team to best serve patientsContribute to a welcoming clinical space and healthy work environment through proactive relationship building direct communication and sound judgmentEngage participation in huddles staff meetings team building activities and assigned development opportunitiesContinue your professional development through participation in educational opportunitiesAdhere to all La Clnica ethical and professional standards including La Clnicas policies and proceduresPanel Manager Assistant DutiesReceive ongoing training on report building and data stewardshipUpdate and maintain patient registries using a robust tracking system that can track patients based on panels belonging to individual primary providers OR disease conditionAssist care members with running QI reports using available tools to aid in closing gaps in care and models and techniques for improving care such as the Model for ImprovementIncorporate the patient perspective into workflows and QI techniquesAssist the care team to perform patient outreach and in reach in order to close care gapsAid in creating dashboards for the display of agency and site specific dataProvide input specifications for new reports that would help improve the quality of careAssist in validating new QI reportsReview gaps in care lists from payers and internal sources for accuracyHelp manage reporting interventions and logistics for grants and special initiatives Review registries for target populationspanels to conduct predetermined interventions agreed upon by health care team This may include management of abnormal pap and mammography registriesConduct chronic disease focused patient visits under protocol see belowPerform other duties as assignedPatient CareVerify purpose of visit with the patientMaintain strict confidentiality regarding patient informationAdminister relevant health questionnairesPrepare patients for examination by taking vital signsEffectively communicate requests from patients to provider or care team membersInvolve a higher level of care immediately if needed based on the visit protocolCoordinate patient flow to maximize patient access and serviceExplain andor translate treatment procedures medications diets or providers instructions to patientsSchedule follow up appointment or recall appointment after visitProvide prescription information to pharmacies as directed by a providerComplete and review information at end of patient visitDocument in EHR and electronic tracking systemsEnsure that all logs forms records and charts are complete thorough and accurateProvide patient education and follow up care instructions as instructed by providerBasic Knowledge RequiredWorking with modern computer applications and electronic health recordsAbilitiesBilingual proficiency in Spanish or Specify Language Use if recruiting for a language specific position onlyDemonstrate flexibility and ability to accept changes gracefullyAble to work professionally and collaboratively in team based care deliveryDemonstrate comfort with direct patient contact and solid interpersonal skills for patient educationAbility to work across cultures and demonstrate support of diversity equity and inclusionUse clear and efficient written and verbal communication skills using the English languageComplete and maintain accurate and concise patient recordsMinimum QualificationsRequiredHigh school diplomaequivalentOne year of experience in a healthcare delivery setting in a paid or volunteer capacityMust hold a current BLS Basic Life Support Certificate You will have 30 day grace period to obtain your certificate from the date of hireCertification for health clearance required of all healthcare professionalsPreferredTypes of healthcare experience preferred medical assistant clinical office assistant health educatorBachelors Degree from accredited University with an interest in healthcareExperience working with data systems used in a medical setting