Paralegal - staff today : Job Details

Job Description: Job Description Health Advocates Network is currently seeking a Paralegal to work at a facility in Albany, NY. These are registry positions with our company.Pay Rate: $32 / hourShift details:Monday - Friday 8: 30 - 4: 30General DutiesCarefully analyze the factual bases of consumer complaints about utility service and apply the appropriate law or regulation to investigate the complaint.Provide information and answer questions, review and analyze company records, and respond to customer complaints and inquiries both verbally and in writing.Direct a service provider to or request a customer provide relevant information about the dispute to perfect the case record.Direct a service provider to conduct a premise inspection or meter test to determine the adequacy of service and/or accuracy of billing.Record and gather complaint and workload information and assist in preparing reports.Instruct the service provider to take action to remedy and resolve the dispute.Skills and Minimum Qualifications:These tasks require personnel with the ability to develop some specialized knowledge of the Public Service Law and Regulations through research and training. Prior experience and/or training as a legal secretary, paralegal or investigator or experience resolving disputes would be beneficial.Personnel must have the ability to conduct factual investigation of customer service and consumer protection complaints.Higher level oral and written communication and analytical skills are required to investigate and resolve consumer disputes about their utility service. The selected candidate must understand how to gather the relevant facts from the customer and utility and then apply the law, regulation and/or Commission Order to the facts presented, and then make a decision on the complaint.Careful attention to deadlines designed to protect consumers.High School Diploma. Desired Skills and Qualifications Experience investigating consumer protection or customer service complaints in a legal or quasi-legal setting.Experience conducting investigations involving energy, telecommunications, or water service.Experience using a customer relationship management system.College degree (Associates or Bachelors). If interested, please apply through this job post. You may fax a copy of your most recent resume to 877-858-623. If you have any questions, please feel free to call at (800) ###-#### and ask to speak with Vanessa (Monday-Friday 8: 30 AM-5: 00 PM PST). Refer friends, Earn rewards! Company Description About Staff Today Inc (STI):Staff Today Inc (STI) is an independent recruiting and staffing firm headquartered in Covina, California. Staff Today Inc. (STI) hereinafter referred to as STI has pioneered staffing methods and best practice strategies to help you achieve your dynamic career goals. By matching you the candidate with the right type of position to help you achieve your career goals and growth.Company Strategy:Purpose: To be a leader in the staffing industry by providing enhanced services, relationship and profitability.Vision: To provide quality services that exceeds the expectations of our esteemed clients/customers.Philosophy: Our philosophy is simple. We believe we have two clients - our customers and our employees. Our success and reputation is built around each. We know our relationship with both is mutually beneficial and we continually strive to satisfy each at the highest possible level.Mission Statement: The mission of Staff Today Inc is to function as a center and leader of the Staffing industry. Staff Today Inc is a diversified staffing solutions organization, comprised of a cohesive team of innovative people. We are committed to outstanding service for both our clients and employees. We are dedicated to build long term relationships with our employees & clients by:-\tExceeding client and employee expectations-\tDemonstrating professionalism, integrity, and dedication-\tDeveloping long-term relationships based on trust and respect-\tBeing socially responsible and making a difference in the communityCore values: We believe in treating everyone with respect and integrity- We integrate honesty, integrity and business ethics into all aspects of our business functioningGoals: Nationwide expansion in the staffing & recruitment industry & continue to build a good reputation in the industry.