Parent Ambassador at Brooklyn Excelsior Charter School - National Heritage Academies : Job Details

SUMMARY:

The Parent Ambassador plays a key role in strengthening relationships between the school and its families (both potential and existing families), fostering engagement, and cultivating a positive school culture. This in-person, pilot role is designed to build meaningful connections and empower families by offering support, resources, and opportunities for involvement. With a deep understanding of the school community, the Parent Ambassador ensures parents feel informed, valued, and actively engaged in their child's educational journey.

Key Objectives

Recruit & Onboard New Families: In conjunction with the school leadership team, develop and execute school recruiting marketing strategy.

Enhance Parent Engagement: Organize and lead events such as workshops, social gatherings, and information nights to build community and school spirit.

Promote School Culture: Actively participate in and influence the school's culture to foster an inclusive and welcoming environment.

Support Parent Needs: Maintain the Parent Room as a resource hub for parents and provide guidance on navigating school and community resources.

Improve Retention: Collaborate with school leaders to implement strategies that boost parent satisfaction and student retention.

Coordinate Volunteers: Recruit, organize, and support parent volunteers to foster a sense of shared purpose and community involvement.

COMPANY INFORMATION:

National Heritage Academies (NHA) partners with communities to build and operate public charter schools. Founded in 1995, today NHA serves over 100 schools in nine states, with more than 65,000 students in kindergarten through 12th grade. Our schools are designed to eliminate the achievement gap and provide school choice to families so their children are prepared for success in college, career, and life. A majority of our schools consistently outperform their local district on the state test. According to the Center for Research on Education Outcomes at Stanford University, NHA is a leading performer among charter schools and management organizations, outperforming both conventional district schools and other charter school operators. In addition, according to our employee survey, over 90% of respondents agree that the work they do is meaningful to them. Join our team.

DUTIES AND RESPONSIBILITIES:

Parent Engagement and Events:

* Ensure every new family feels valued, informed, and supported during their transition.

* Plan and execute events that promote parent involvement, such as workshops, parent socials, and educational forums.

* Serve as a visible and approachable presence at school events and activities.

Building School Culture:

* Actively contribute to creating a positive and inclusive school culture by understanding the pulse of the school community.

* Foster meaningful connections between parents, staff, and students to strengthen school pride.

* Seek to guide potential families into the school culture by fostering strong ties to the school.

Support and Guidance:

* Serve as a resource for parents by maintaining and managing the Parent Room with up-to-date information and tools.

* Provide personalized support to parents, helping them navigate school and community resources, programs, and activities.

* Cultivate community partnerships by linking the school with external organizations and resources including health and financial-related services to support families and enrich the school's programs.

Retention and Satisfaction:

* Work with school leaders to develop initiatives that improve family satisfaction and promote long-term student retention.

* Actively solicit and address feedback through Voice of the Parent (VOP) and other resources to ensure parents feel valued and heard.

* Assist with school re-enrollment efforts to retain and grow the school community.

Volunteer Coordination:

* Recruit and manage parent volunteers for events and school initiatives, ensuring clear communication and purpose.

* Create opportunities for parents to get involved in ways that align with their interests and strengths.

Data and Reporting:

* Track engagement metrics, retention data, and event participation using customer relationship management (CRM) tools and other platforms.

* Use data insights to guide planning and improve outcomes.

Social Media and Communication:

* Manage the school's social media presence to increase awareness and foster connections within the community.

* Act as a liaison between parents and school staff, promoting clear and effective communication.

* Leverage School Connect to boost engagement and strengthen school-family partnerships.

QUALIFICATIONS:

* Bachelor's degree in communications, marketing, education, or a related field is preferred.

* Proven experience in community engagement, event planning, or volunteer coordination.

* Proficiency in Microsoft Office Suite, CRM tools, and social media platforms.

* Strong interpersonal, verbal, and written communication skills.

* Bilingual preferred.

* Prior experience in recruitment, sales, or education is a plus.

Core Competencies:

* Community Awareness: Maintains a strong understanding of the school's culture and the needs of its community.

* Event Planning: Skilled in organizing events that engage and inspire parents.

* Relationship Building: Excels in building trust and fostering relationships across diverse groups.

* Data-Driven Decision-Making: Demonstrates creativity and a strong focus on achieving measurable outcomes. Confident in analyzing engagement metrics and using data to inform strategies.

* Volunteer Management: Experienced in recruiting, coordinating, and supporting volunteers.

* Social-Media Savvy: Proficient in platforms like Facebook, X, and Instagram to effectively engage the parent community.

* Adaptability: Thrives in dynamic environments and addresses challenges with creativity and resilience. Thrives in ambiguous situations, managing uncertainty with urgency, critical thinking, and effective problem-solving skills.

* Budget Management: Ability to plan and manage annual budgets with accuracy and efficiency.

* Solution-Oriented: Exhibits a proactive mindset with the ability to work independently and find creative solutions.

Please click here to learn more about our core values.

National Heritage Academies is an equal opportunity employer.

$ 45,720.00 to $ 60,465.00 is the pay range for this role. Pay determination is based on experience, education, internal equity, and market as defined by NHA.