Parent Support Partner - Neighborhood Service Organization : Job Details

Position Title: Parent Support Partner

FLSA Classification: Non-Exempt

EEOC Classification: Professional

Location: Community Outreach

Position Type: Full Time

Reports to: Lead Case Manager

Job Number:

Summary:

A Peer Family Mentor is an individual with lived experience in overcoming challenges related to mental health conditions or substance use disorders. This role involves using personal recovery experiences to provide support, encouragement, and hope to beneficiaries, helping them navigate their own recovery journey. Peer Family Mentor serves as a model of recovery and resiliency, promoting self-advocacy, independence, and community integration.

Responsibilities:

* Gain trust and respect of peers based on shared experience, mutual support, and perspectives.

* Mentor the peer on negotiating human service systems.

* Model recovery and skills that are conducive to community participation and inclusion.

* Attending support groups with clients.

* Provide follow-up services to known locations as identified by the person served.

* Participates in team meetings and presents information obtained to the consumer's treatment

* Assist with developing and monitoring Person Centered Plans in tandem with the clinic case managers

* Documents services provided in a timely and accurate manner according to NSO Policy

* Completes progress notes according to NSO policy.

* Upload all required documents into NSO Electronic Record, when required.

* Completes and makes corrections to reports within time frames requested by supervisor.

* Receive instructions and assignments, providing weekly schedule into your ECO Calendar

* Follows through with assigned tasks.

* Participates in supervisory meetings and team meetings.

* Identifies resources within the community and assists clients to access resources as needed.

* Develops and maintains a working knowledge and relationship with providers of resources for clients.

* Apprises Administrative staff of service gaps that affect clients' functioning within the community.

Professional Skills:

* Complies with and adheres to department and NSO policies and procedures.

* Adheres to established quality and performance improvement standards.

* Works effectively with others to accomplish goals/resolve problems.

* Organizes work well and uses time effectively.

* Maintains consistent work attendance.

* Maintains a good operating environment by attending work on time as scheduled.

* Professionally represents NSO and promotes NSO mission and vision statements.

* Promotes a harmonious work environment.

* Demonstrates expertise in his/her functional area, leveraging unique core of knowledge and skills to achieve results.

* Ensures consumer satisfaction through process of monitoring, improving, and delivering excellence in program services.

* Is open to new approaches and takes steps to increase knowledge, skills and abilities, both from within and outside NSO.

* Complies with contractual and regulatory requirements, as needed.

* Fosters commitment, team spirit, pride and trust.

* Possesses good work ethic, drive, energy, and persistence to achieve goals. Takes accountability for job responsibilities.

* Able to anticipate and bring about change when needed.

* Performs other duties as assigned.

Candidate Requirements:

* Education and Experience: High School Diploma or equivalent (GED). Minimum of 1-year experience utilizing community mental health (CMH) services. Must have personal experience in recovery from mental illness, substance use disorder/addiction, and/or homelessness, or a combination thereof.

* Certification: Certification as a Peer Support Specialist is preferred, or willingness to obtain. At least 6 months of experience providing peer support, peer recovery, self-help, or mental health/behavioral health services.

* Technical Skills: Proficiency in using personal computers, including MS Word and Outlook/email. Experience with electronic medical records (EMR) systems is preferred. Experience with office suite software.

* Valid Michigan driver's license, auto insurance, and a driving record that meets NSO background check standards.

Neighborhood Service Organization is an equal opportunity employer and values diversity in its workforce. We encourage applications from all qualified individuals, including those with diverse backgrounds and those with disabilities.