Part-Time Concierge, Vail (Seasonal) - Exclusive Resorts : Job Details

JOB SUMMARY:The Exclusive Resorts Concierge is responsible to be the service provider for Exclusive Resorts members by communicating with members to make all pre-arrival arrangements, conducting internal and external correspondence with members, and establishing and managing numerous relationshipswith suppliers such as activity companies, restaurants, and transportation companies.ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:* Plan itinerary/activities and reservations in advance for all arriving members.* Respond to communication from members, the Company, and its affiliates, within 24 hours of delivery* Handle and facilitate pre-arrival grocery requests and site delivery (as requested by members) to ensure member requests are met.* Before every guest's arrival, the Concierge will visit the residence and ensure everything is in condition according to the rules and regulations of Exclusive Resorts.* Provide orientation to the residence(s) and services for members upon arrival at residence(s).* Provide professional and courteous service to members related to their use of the property and enjoyment of surrounding attractions.* Manage and coordinate Special Events for member requested Special Events.* Conduct tours of units as a representative of Exclusive Resorts for prospective members.* Ensure all housekeeping standards are met and maintained according to the rules and regulations of Exclusive Resorts.QUALIFICATIONS:* College Degree preferred.* Minimum of two years' experience in a luxury hotel preferred.* Minimum of two years' experience in customer service.* Excellent telephone etiquette.* Exceptional guest recovery skills.* Enjoy interacting with people in a fast-paced environment.* Excellent organizational and time management skills.* Strong knowledge of MS Office, including Word, Excel, PowerPoint, and Outlook.* Must possess a positive attitude.* Must be willing to participate in a learning environment.* Must integrate company values throughout all interactions.* Must be able to quickly adapt to effectively using new software products.* Must be dependable and available to work within the resort on weekends, nights, and/or holidays based on business demands.Physical Requirements:Must be able to bend, stoop, squat, and stretch to fulfill tasks. Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.