Part-time Desktop Support Technician (2 days / week) - Inspiroz LLC : Job Details

Inspiroz is seeking a driven, detail-oriented part-time School Technology Specialist (STS) to join our on-site IT support team in Calverton, NY. As an STS, you will play a crucial role in supporting the day-to-day technology support across Inspiroz's portfolio of charter schools. Working under the supervision of an Inspiroz Account Director, you will interact regularly with our remote technical support team and various client contacts.For over a decade, Inspiroz has established a reputation in the Managed IT Services industry as a premier provider of charter school focused technology strategy and support. Give your IT career a boost and be a part of our enduring success story!Key responsibilities for this position include the following:Technical support and problem resolutionTake the lead in resolving technical issues that require on-site support.Manage on-site installation, repairs, and maintenance for workstations, network equipment, and peripheral devices.Conduct thorough troubleshooting to identify the root cause of problems.Assist with projects on an as-needed basis, collaborating with project teams and stakeholders as required.Act as the liaison between on-site operations and the remote IT support team in India.Communicate technical issues and requirements to the remote team accurately and clearly.Provide detailed information and documentation to facilitate remote troubleshooting and support.Work closely with the remote service desk team to resolve technical issues.Stay up-to-date with the latest technology trends, advancements, and best practices in the education sector.Customer support and serviceCommunicate updates, challenges, and tasks to the client in a clear and timely manner.Listen actively to client concerns and address them appropriately.Establish and maintain strong relationships with clients, fostering a sense of trust and partnership.Assist clients in aligning technology solutions with their specific goals and requirements.Ensure client satisfaction by following up on issue resolution and providing necessary support.Take personal interest in the quality of work and meeting customer needs.Demonstrate professionalism and clarity in written communication, ensuring accuracy and attention to detail in all email interactions.Respond to emails within two hours during business hours and ensure timely responses to after-hours emails or requests, as per the company's communication policy.Time Entry and Ticket ManagementAccurately and diligently track time spent on-site using ConnectWise Manage's time entry feature.Regularly update ticket statuses and provide clear and concise notes for effective communication and collaboration.Follow the company's established workflow procedures, including ticket creation, assignment, and resolution processes in ConnectWise Manage.Conduct a thorough review of assigned tickets for the next day before the end of the current shift to prepare effectively.Candidate Qualifications:Education: The successful candidate should have a Bachelor's Degree in a Technology related field or equivalent certifications.Experience: The successful candidate should have at least 1-2 years' experience in Tier 1 and 2 technical support.Knowledge, Skills, and Abilities:The successful candidate will have:Knowledge of:Windows SystemsMac SystemsActive DirectoryNetworking equipment and conceptsHardware repairs and installationsSkills:Excellent customer service skillsExcellent hands-on technical support skillsExcellent verbal and written communication skillsAbilities:Ability to demonstrate passion for technology, innovation, troubleshooting, and making a difference.Ability to adapt to changing situations, be flexible in approach, and effectively multitask.Ability to self-motivate and work independently when required, taking initiative and ownership of tasks.Ability to assess own limitations, recognize when to ask for help, and effectively collaborate with others.More about Inspiroz:More information on the company can be found at #J-18808-Ljbffr