Part-time Dispatch Administrator - Ascend : Job Details

Ascend is transforming the regional truckload sector by leveraging technology, building density, and offering driver-friendly routes and policies-making us the carrier of choice for shippers that demand high performance and flexibility at competitive rates, and the employer of choice for drivers seeking a better work-life balance. PURPOSESupport of operations management team with specific planning, communication, data entry, paperwork processing in support of customer deliveries. Position follow up to resolve issues and inquiries assigned to their area of responsibility. Position will constructively interact with the customer, co-workers and drivers while maintaining proper DOT compliance and world class service support. PRINCIPAL ACCOUNTABILITIES

• Process required paperwork of BOL's Delivery Receipts to ensure TMS (TMW) are properly closed in system with all required documentation. Scanning required documents to TMS.
• Remediate missing documents; From Customer, Driver, or Operations.
• Communicate with Operations Manager and Customer as necessary for issues in the processing of required paperwork.
• Communicate to management and help facilitate resolution of driver issues, problems, and requests such as missing paperwork, improperly completed paperwork, PTO
• Focus on driver retention by building strong support relationships with each Driver.
• Assist Operations Manager ensuring drivers are in compliance with all FMCSA regulations.
• Utilize operational reports and metrics to ensure operating effectiveness can be maintained.
• Responsible for timely identification and communication of potential Driver safety compliance issues.
• Meet deadlines and deliver exceptional service through positive engagement and patience.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• High school diploma or equivalent required.
• Excellent written, verbal, and interpersonal communication skills.

PREFERRED SKILLS

• General knowledge of DOT regulations
• Experience in a administrative support role
• Proficient at Microsoft Excel and Word
• Analytical skills and attention to detail
• Ability to work in a team environment to continuously improve results
• Ability to promote a culture of trust andsafety

EQUAL EMPLOYMENT OPPORTUNITY COMMITMENTAscend is an equal opportunity employer committed to a diverse, inclusive environment where all individuals may grow and thrive, respecting the different experiences that each employee brings to their job. Ascend believes that a diverse work environment results in a better experience for employees and customers and makes Ascend stronger. With our mission of diversity and inclusion in mind, we provide equal employment opportunities to all qualified persons without regard to race, color, national origin, gender, pregnancy (including childbirth and related medical conditions), religion, age, disability, citizenship, sex (including sexual orientation, gender identity or expression), marital status, ancestry, genetic information, veteran and/or military status, or any other characteristic protected by applicable federal, state, or local law or Ascend policy. This job description is intended to describe the general nature and level of work being performed by employees in this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required for this position, other duties outside of normal responsibilities may be performed as necessary to meet the needs of the organization. Nothing in this position description restricts management's right to assign or reassign duties and responsibilities to this position at any time.Employee's acknowledgment constitutes employee's understanding of the principal accountabilities and duties of the position and certifies that they are physically able to perform the necessary duties in the work environment.WE OFFER

• Medical, Dental, Vision - 1st of month after hire
• 401(k) - 5% match
• Employee Assistance Benefit
• Enhanced Benefits (STD, LTD, Critical Care)
• Paid Holidays
• Paid Time Off