Part Time Dispatcher - Mr. Rooter of Macomb : Job Details

Benefits:

• Competitive salary
• Flexible schedule
• Free food & snacks

In 1970, David Duck started a plumbing company in Oklahoma City, Oklahoma known as Mr. Rooter Plumbing. Mr. Rooter Plumbing grew because it earned a reputation for good work at a quality price and for caring about customers homes. At Mr. Rooter, we love what we do, and we believe in it. Its not just plumbing to us, but a philosophy applied to every area of our lives. Its just the plumbing thats made us famous.As a Customer Service Representative, you are a key member in upholding our service philosophy to provide the highest level of customer service. You are responsible for handling incoming calls and scheduling service calls to meet customer requirements. Exemplifying our code of values, you show respect and courtesy to all customers and employees. If this position is for you, you are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day day-to-day basis.Specific Responsibilities:

• Receive incoming calls in a professional and courteous manner
• Enter customer data into ServiceTitan
• Prioritize and coordinate the scheduling of services
• Dispatch technicians to jobs
• Close out jobs based on information provided by the technicians
• Coordinate delays in schedule with customers and service technicians
• Perform other duties as needed which may include cross-training in related positions

Job Requirements:

• Must be able to work in a fast-paced environment
• Minimum two years admin experience
• Strong computer skills
• Ability to multi-task
• Strong written and verbal communication skills
• Detail-oriented with strong data entry skills
• Positive Attitude
• Team player who can work independently
• Must be reliable
• This position is part-time and for 3:00 pm to 8:00 pm shift. Saturday shift mandatory and one Sunday per month.

We are actively interviewing for this position - Apply today and our hiring manager will follow up!

*All independently owned and operated franchised businesses operate under the service brands marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Mr. Rooter Plumbing franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.