Part-time Insurance Verification Specialist - Remote - Globe Life : Job Details

Job Description:

Part-time Insurance Verification Specialist - Remote

Primary Duties & Responsibilities

Insurance Verification Specialist

The Quality Assurance Department is responsible for verifying life and health insurance applications directly with potential customers. It is a vital part of our Company's New Business and Underwriting process. The information you verify and gather directly relates to determining whether the Company will decline or issue a policy.

Summary Job Description:

We're looking for outgoing, hardworking individuals who are self-starters, can work independently and are detail oriented. As a Verification Call Center Representative you'll handle inbound and outbound telephone calls with potential customers and accurately document the information on the appropriate database. You must have a positive, helpful attitude with customers to quickly gather information and record it. There is no cold calling and no phone sales. Friendly, casual work environment with full-time and part-time positions available.

Excellent earning potential - hourly wage plus bonus based on performance.

Primary duties & responsibilities:

Daily

* Maneuver within the Quality Assurance database and conduct appropriate assessments on what additional information or verification is needed

* Ability to handle inbound/outbound calls to potential customers - verify and document required information to finalize applications for underwriting assessment.

* Accurately document the information

* Properly document non-contact attempts within the Quality Assurance Database

* Be able to properly explain the application process to potential customers

* Accurately and thoroughly complete additional paperwork when needed

* Maintain appropriate levels of communication with supervision regarding actions taken within the Quality Assurance database

* Transfer calls to appropriate department as needed

* Successfully meet the minimum expectation for departmental key performance indicators (K.P.I's)

* Reliable and predictable attendance of your assigned shift

* Ability to work Full-Time and/or Part-Time based on the specific position for which you're applying

Occasional

* Be enlisted in special projects that encompass making numerous outbound calls, recording activities requested by/from customers, etc.

Location: McKinney, Texas