Part-Time IT Support Specialist - Penn State University : Job Details

APPLICATION INSTRUCTIONS:

* CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.

* CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.

* If you are NOT a current employee or student, please click Apply and complete the application process for external applicants.

Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants.

JOB DESCRIPTION AND POSITION REQUIREMENTS:

Penn State Beaver is seeking a part-time Technology Support Specialist to provide tier I technical support to faculty, students, and staff, to diagnose and resolve user issues in a timely manner, and to serve as a technology department point of contact for campus technical needs.

It is expected the Technology Support Specialist will use critical thinking to diagnose and devise solutions to reduce down-time for users. He or she must be able work within a flexible weekly schedule between 8am and 6pm, Monday through Friday. Some special projects or events may involve occasional weekend hours.

The successful candidate will be responsible for the following:

* Provide professional, first tier customer service and technical support to users for hardware and software, audio/visual, and other campus technology.

* Analyze, research, and resolve complex end-user technology issues; escalate as necessary.

* Monitor incidents through resolution and maintain communication as required.

* Install, configure, and test installed hardware and software on new or existing devices, in accordance with standard procedures.

* Collaborate with department colleagues on classroom and meeting spaces technology.

* Train customers on new devices and technologies.

* Initialize, maintain, and troubleshoot applications, mobile devices, workstations and servers.

* Review, update, and maintain documentation to ensure internal processes and procedures, workflows, and training manuals are current.

* Initiate, track, and resolve support incidents and provide updates to management.

* Assist in tracking and maintaining hardware inventory.

* Take ownership of, manage, or collaborate on various IT department projects throughout the year.

* Work with and act as a team lead to student help desk employees.

* Stay up to date with new technology and software.

* Provide clear and concise instructions to users on how to resolve technical issues.

* Keep track of customer interactions and technical issues in a database, ticket system, or email.

* Maintain flexibility to cover shifts when other staff members may not be able to be in the office.

This position typically requires a High school Diploma and 3-4 years of related experience or an Associate's degree plus 2 years of related experience.

This job requires that you operate a motor vehicle as a part of your job duties. A valid US driver's license and successful completion of a motor vehicle records check will be required

in addition to standard background checks.

The Pennsylvania State University is committed to and accountable for advancing diversity, equity, inclusion, and sustainability in all of its forms. We embrace individual uniqueness, foster a culture of inclusion that supports both broad and specific diversity initiatives, leverage the educational and institutional benefits of diversity in society and nature, and engage all individuals to help them thrive. We value inclusion as a core

strength and an essential element of our public service mission.

CAMPUS SECURITY CRIME STATISTICS:

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

Employment with the University will require successful completion of background check(s) in accordance with University policies.

EEO IS THE LAW

Penn State is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-###-####.

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