Part-Time Passport Acceptance Agent - Brooklyn Public Library : Job Details

Brooklyn Public Library (BPL) is one of the nation's largest library systems and among New York City's most democratic institutions. As a leader in developing modern 21st-century libraries, we provide resources to support personal advancement, foster civic literacy, and strengthen the fabric of community among the more than 2.7 million individuals who call Brooklyn home. BPL provide nearly 60,000 free programs a year with writers, thinkers, artists, and educators—from around the corner and around the world. And we give patrons millions of opportunities to enjoy one of life's greatest satisfactions: the joy of a good book.

Brooklyn Public Library is seeking a part-time Passport Acceptance Agent to work in the Passport Offices located at the Central Library & Kings Highway branch. These offices are designated by the State Department to accept and pre-process passport applications. Agents are responsible for the review and intake of documents, forms and identification related to completing passport applications.

Hours for this position are 19 hours/week. The salary for this position is $19.00 per hour. Shifts vary based on location.

• Review and process passport applications this includes:
• Verifying forms, documents, identification and other required information
• Taking passport photos
• Accepting payment associated with State Department and processing fees
• Answer questions associated with the passport application process (in person and via the telephone)
• Greet & assist patrons upon entering passport office
• Other duties as assigned

• High School Diploma or equivalent and at least 1 year of complex administrative work
• Outstanding internal & external customer service
• Excellent attention to detail and the ability to multi-task in a fast paced environment
• Ability to work well under pressure
• Excellent organizational skills
• Sound judgement and decision making skills
• Must be a self-starter with a strong work ethic
• Flexibility to work on different shifts including Saturdays and Sundays
• Fluency in another language a plus

In addition to the requirements listed above, applicants for this position must also meet the requirements outlined by the U.S. Department of State:

• At least 18 years old.
• A U.S. citizen or U.S. national.
• Approved by the Department of State.
• Not presently on parole or probation related to any Federal, State or local convictions.
• Not presently under indictment for a Federal, State, or local felony, or a misdemeanor related to breach of trust or moral turpitude.
• Free of any Federal, State, or local felony convictions.
• Free of any Federal, State, or local misdemeanor convictions related to breach of trust or moral turpitude (i.e., embezzlement, document fraud, drug offense, or dishonesty carrying out a responsibility involving public trust).
• Uphold legal responsibilities as an Acceptance Agent, i.e., verifying that the passport applicant who personally appears and the identification and citizenship evidence presented are one-in-the-same; that the applicant took the oath and signed the application.
• Not participate in any relationship with another source nor delivering another service that could be perceived as a conflict-of-interest.