Part Time Patient Access Representative - Pittsfield, ME - Optum : Job Details

Opportunities at Northern Light Health, in strategic partnership with Optum. Whether you are looking for a role in a clinical setting or supporting those who provide care, we have opportunities for you to make a difference in the lives of those we serve. As a statewide health care system in Maine, we work to personalize and streamline health care for our communities. If the place for you is at a large medical center, a rural community practice or home care, you will find it here. Join our compassionate culture, enjoy meaningful benefits and discover the meaning behind:Caring. Connecting. Growing together.Location: 447 N Main St, Pittsfield, ME 04967Primary Responsibilities:Performs insurance verification duties to financially clear the patient in advance of date of serviceVerifies healthcare coverage and benefits for applicable services, working with the patient, provider, and payer to ensure accurate information and needs are met in advance of serviceEnsures excellent customer service when assisting patients, providers, and other departmentsCollects and updates patient demographic and insurance information, making changes as necessary to ensure accuracy with insurance benefits, referrals, and authorizationsVerifies precertification / authorizations for scheduled services utilizing internet sites, payer contacts, and software as appropriateAssesses coverage and benefits, and accurately determines patient responsibility as applicableIdentifies self - pay patients and shares information with financial counseling for assistance with patient financial obligation and optionsPartners closely with the clinical, office, billing, and registration teams and works to review authorizations timely, as applicableAppropriately documents all conversations with insurance companies and health care facilities that pertain to the authorizations or payment of servicesEscalates questions or concerns to leadership as neededMaintains and exhibits a current knowledge of insurance plans, associated workflows and information, and the impact of this role within the revenue cycleRemains aware of department productivity expectations, and other measurable performance data and meets / exceeds individual contributions to the team performanceStrives to maximize revenue and minimize bad debtMaintains a safe environment complying with NLH policies and procedures; reports and directly addresses environmental hazards and violations of patient safety policy and / or protocol when involved or observedMay perform other duties upon requestYou'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:High School Diploma / GED (or higher)6+ months of experience in an office setting, customer service setting (over the phone OR face to face), phone support role, or call center environmentIntermediate level of proficiency with Microsoft Office productsAbility to work 20 hours per week, within the following hoursMonday – Friday from 2:00pm – 10:30pmSaturday & Sunday shifts ranging between 5:30am – 10:30pmFlu vaccination is an essential job function of this role. Candidates located in states that mandate Flu vaccination doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state, and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodationPreferred Qualifications:Prior experience working an overnight schedule1+ years of Patient Access experience in a hospital OR medical settingUnderstanding of medical terminologyWorking knowledge of insurance policies, procedures, and patient care settingsAt UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Groupis a drug - free workplace. Candidates are required to pass a drug test before beginning employment.#RPO #RED