Part Time Teller - Comerica : Job Details

What we can offer you:

* Career Growth -- promotional opportunities

* Incentive program based on performance

* Paid Time Off (PTO), Paid Holidays for Full Time/Part Time Employees

* Health, Dental, Vision, 401k match and Life Insurance

* Employee Assistance Program

* Tuition Assistance Program (Full Time)

* Financial Coaching and Benefit Guidance

* Floating Cultural Holiday

* Family Focused Benefits (Paid Parental Leave, Adoption Assistance, Infertility Services)

* Retirement Plan

* Employee Stock Purchase Plan

The Teller is responsible for contributing to the overall success of a Retail Banking Center(s) by committing to banker-readiness, processing all transactions accurately and efficiently, contributing to the prescribed customer experience levels, maintaining disciplined operational objectives; all while striving for excellence in the execution of the mentioned areas. This position's work schedule involves occasional evenings/Saturdays, temporarily working at other assigned banking center locations based on staffing needs.

Position Responsibilities:

Customer Experience:

* Introduce and refer customers to the platform through routine interactions

* Provide remarkable customer service through all customer interactions, problem resolution, telephone answering, safe deposit, etc.

* Perform routine customer requests.

* Must successfully complete Comerica's Teller Training Program.

* Follow company policies and procedures, regulations and security procedures, and completes necessary documents.

* Use the provided electronics to document all transactions during their shift.

* Reconcile all transactions during and at the end of their shift.

* Maintains customer confidence and protects bank operations by keeping information confidential.

* Resolve basic customer complaints.

* Impact the customer experience following defined customer experience guidelines and other customer experience behaviors and feedback as needed.

Marketing Activities:

* Complete assigned daily planning activities.

* Act as a digital ambassador to transition customers to digital solutions.

* Provide for customer engagement by introducing customers to Comerica's products/services, digital solutions and addressing customer questions, e.g., how-to use products and services and follows-up on a timely basis.

Operational Risk:

* Ensure compliance with applicable federal, state and local laws and Regulations, and Comerica's policies and procedures.

* Ensure compliance and completion of necessary compliance related training.

* Adhere to all Banking Center Risk Assessment and Compliance Standards.

* Control and mitigate losses by following policies and procedures.

Partnership:

* Consistently impact the efforts that improve Banking Center Collaboration.

* Identify opportunities to add value to customers by introducing them to partners.

Position Qualifications:

* 6 months of Retail or financial sales experience OR 2 years of U.S. Military service OR 1 year of college

* 1 year of experience in customer service

* 1 year of experience with personal computer, systems data entry or internet search

Preferred Qualifications:

* Cash handling experience in a retail or financial services environment

* Proficient with utilizing and navigating a computer system

Work Best Category: Category A - 100% in the office

Hours: Tuesday 8:15am-5:15pm; Wednesday 10:00am-3:00pm; Thursday 8:30am-5:15pm; Friday 8:30am-5:15pm

Salary: To Be Determined Based on Individual Experience