Parts and Service Advisor - WEEKEND SHIFT - Peterbilt of Atlanta LLC : Job Details

WEEKEND SHIFT (Friday through Monday, 10-hour shift) - $5.00/hour shift differentialWhy work for Peterbilt of Augusta?OUR PEOPLEWe pride ourselves in having the best team throughout our Peterbilt of Atlanta, Peterbilt of Augusta, Georgia Mountain Peterbilt, Peterbilt of Dublin, TRP of Atlanta and TRP of LaGrange family. We hire for character and attitude based on our 23 fundamentals, not just experience and qualifications so you won't find a better team to be a part of.GROWTH OPPORTUNITIESWith 8 different locations scattered across the stateof Georgia and more growth to come, there are always opportunities to advance within our family. Hard work and a great attitude will get you far with us as we prefer to hire from within. We love to share stories of our many employees who started out in entry level positions and are now in leadership roles throughout our company.TRAININGAre you wanting to perfect your skills? Looking for that next certification? Interested in moving up in our parts or service departments? We provide all our technicians, service, and parts employees with FREE continuous training opportunities such as MX, Cummins, and Peterbilt training. This helps us provide the best level of expertise to our customers, but also helps YOU be the best of the best and further your career.CULTUREAs we grow (250+ employees) we continuously strive to keep that family-type atmosphere. As a family, we celebrate each other's successes and take care of each other when life gets hard. To help guide us, so we can perform as a great team and family, we have distilled our drive to be better than anyone else into 23 key fundamentals that we live by.BENEFITSWe want to help you take care of YOUR family! We offer several medical plan options through Anthem Blue Cross/Blue Shield so you can choose the best plan for your family. We also offer dental, vision, life insurance, flexible spending and health savings accounts, and many supplemental policies. We know you don't want to work forever so we also offer a very competitive 401(k) program with matching contributions. We offer paid holidays and have recently revised our Paid Time Off policy to give you more time to spend with your family.So, what are you waiting for? Apply today!POSITION INFORMATION:This position is responsible for providing quality customer service to all customers, cultivating relationships from initial contact while creating long-term business relationships with each customer. Follow Peterbilt of Atlanta's 23 Key Fundamentals. Do we what do better than anyone else.REPORTS TO:Branch ManagerJOB REQUIREMENTS - SERVICE:

• Act as primary liaison with customer to provide quotes and schedule work in the shop
• Assess customer's needs, gather pertinent information, and open work orders
• Ensure that service processes are followed
• Maintain constant contact and follow-up during the repair with the customer
• Working knowledge of warranty alerts, product updates, and all other product information.
• Use suggestive selling techniques to promote the sale of service specials and recommend preventative maintenance
• Interface with customer to answer service questions both over the phone and in person
• Close repair orders as needed
• Communicate with customers and inform them of open schedules to increase shop business
• Promote the overall appearance of the shop by maintaining a clean and orderly department
• Ensure professionalism to project total quality and customer-led mindset
• Assist in the scheduling of shop job assignments
• Supervise flow of business process in Service Management
• Complete repair job including material and labor pricing, invoicing, and payment from the customer
• Knowledge and ability to determine specific warranty/policy coverage
• Ability to read, understand, and interpret all service manual topic, parts manuals, warranty alerts, campaigns, SRT manuals and Quick Serve on-line. Be able to instruct and assist technicians with this information
• Place proper Identification with equipment for work orders
• Well-acquainted with all tools, replacement parts, and equipment needed for repair
• Maintains a team approach with all departments
• Must comply with safety rules and regulations and apply them to daily work routines for the safety of all
• Willingness to take on responsibilities, challenges, and other assigned tasks
• Perform any other duties needed to help fulfill our Peterbilt of Atlanta mission and abide by our organization's values.

Job Requirements - Parts:Specific to the Front Counter:

• Assist walk-in customers in selecting required parts, suggest companion requirements, offer specials, and ensure that the customer is exposed to the full product line
• Pull purchased parts from stock
• If the part is not in stock, determine availability and submit an emergency order if requested by the customer
• Answer phone calls, providing price quotes and other information
• Assist outside sales representatives with their orders
• Set up orders for daily shipment, delivery or pick up
• Verify will call and back order files weekly and return to vendors, or stock those items not required
• Solicit assigned accounts by phone

Specific to the Back Counter:

• Assist service technicians in selecting parts needed for repairs in process
• Open a repair order envelope for all new repair orders
• Order parts not in stock if, after discussion with Shop Foreman, it is determined that parts are needed and will be used upon receipt or that the customer will return for the required repairs
• Notify the Shop Foreman and the customer that ordered parts have been received
• Answer parts phones when front counter is overloaded
• Act as primary phone operator at night
• Ensure that before parts can be charged out, the Technician presents a duplicate copy of the repair order and a parts requisition. File the requisition copy in the repair order envelope.

All Counter people:

• Be friendly, professional, and efficient when working with all customers, both on the phone and in person
• Provide the same high level of service to the other dealership departments as is given to other customers
• Issue credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified. Exceptions must be approved by the Parts Manager or Business Manager.
• Ensure that all charge sales are signed by the customers
• When making tax-exempt sales other than to a charge or cash account, ensure that the customer's full name, address, ICC number, and signature is obtained
• Have the customer sign the business office copy of the invoice showing receipt of parts and provide the customer the second copy of the invoice
• When doing business with regular cash customers, ensure that their cash account numbers are recorded to assure proper customer tracking
• When a credit card is declined, notify the credit department. If they are not available, either decline to charge the purchase or release the credit hold in accordance with the dealership's guidelines
• Keep front and rear counter areas clean and uncluttered
• Replenish assigned inventory daily
• Advise Parts Manager when areas of the department are not in satisfactory condition
• Keep current on new products and product updates
• Participate in all training programs that are made available
• Participate with the Parts Manager in maintaining a Lost Sale Tracking program
• If customers pay by invoice, obtain the following information: form of payment (if by check, include check number), amount of payment, received by (your name), date, and any change given
• Clean computer terminals and printers daily

QUALIFICATIONS:High school diploma or equivalent. Ability to read and comprehend instructions and information. Ability to communicate well orally and in writing with customers, vendors, and other contacts. Professional personal appearance and dress. One year experience in an automotive parts department. One year of sales experience. Ability to work well with the public, sometimes with several customers at a time.WORKING CONDITIONS:This is a physically demanding positions. Will move throughout the parts shelves all day, reaching and climbing to obtain parts from inventory. Will stand six to eight hours during a shift at the customer counter. When delivering parts to the service department and body shop, will be exposed to noise, dust, exhaust fumes, paint, and other hazardous or nonhazardous materials.NOTE:This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, work load, rush jobs, or technological developments).